Client Services Representative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health. Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Our location in Richmond, VA currently has an opportunity for a Client Services Representative. In this role you are responsible for handling inbound customer service calls, supply order calls, as well as responding to customer emails.

WHAT YOU'LL DO

• Demonstrate outstanding service orientation with clear verbal and written communications
• Willingness to answer phones, research questions and document all customer interactions
• Flexibility to operate in several systems or platforms and balance tasks throughout the work day
• Ability to multitask in handling customers on various reporting platforms and email queues
• Fostering a customer service culture that strives for 100% customer satisfaction

EDUCATION AND EXPERIENCE YOU'LL BRING

Required

• High School degree

Preferred

• Four-year degree from an accredited college or university is strongly preferred
• Call center experience strongly preferred
• Understands productivity and quality objectives
• Strong computer skills on various computer systems
• Interpersonal and communications skills
• Positive and helpful attitude
• Punctuality and attendance
• Initiative and Attention to detail
• Ability to work a 9am-7pm or 11am-8pm shift

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The salary for this role is between:
N/A

JOB FAMILY:
Customer Service

DIVISION:
TOX ARDx Toxicology

LOCATION:
United States > Richmond : 9201 Arboretum Parkway

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
No

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf