Clinical Technology Consultant

Company Description

At Lingraphica we are dedicated to improving lives by helping individuals with speech and language challenges communicate more effectively regain independence and enhance their quality of life. Since our start more than 35 years ago we’ve combined compassionate support with advanced augmentative and alternative communication (AAC) devices software and community-based services to serve people with aphasia brain injury autism and other communication needs as well as their families care partners and clinicians. Grounded in our core values of Action Empowerment Improvement and Integrity we strive to create an inclusive supportive workplace where innovation meets genuine empathy and every team member has the opportunity to make a meaningful impact.

Job Description

Purpose: The Clinical Technology Consultant is responsible for providing clinical support and device training throughout the consumer-driven trial process. This is a clinical position that requires working directly with the adult population with complex communication needs support persons speech-language pathologists (SLPs) and other related professionals to ensure a positive experience. The role entails applying clinical expertise to facilitate decision-making in AAC implementation. The Clinical Technology Consultant is an integral part of the Consumer Business Team and acts as the voice for our consumers for improvement and change within the Lingraphica organization.

Essential Duties & Responsibilities:

• Provide remote training to adults with complex communication needs and their primary support persons.

• Perform initial consultations to determine course of AAC device trial

• Assist clients in customizing their Lingraphica device based on their communication needs and preferences.

• Prepare clients for an AAC evaluation

• Provide training to SLPs specific to completing evaluations after a client is trained on Lingraphica speech generating devices (SGDs)

• Attend virtual assessments and provide support to evaluating SLPs.

• Foster relationships with consumers (clients support persons SLPs)

• Collaborate with cross functional teams within marketing sales funding and technical support.

• Participate in weekly team meetings to identify best practices and contribute to ongoing development of processes in consumer business.

• Ensure documentation of all customer interactions within the company CRM

• Participate in Consumer Business Team sales enablement projects and Marketing Department collaborations.

• Be a visible and active member of the Lingraphica team within organizations that participate in the larger communication challenged community

• Help recommend review and develop collateral and other clinical materials for marketing and educational purposes

• Serve as the customer voice

• Act as a liaison between consumers and the marketing benefits customization and operations teams.

• Exhibit at tradeshows and conferences as needed

• Assist with collaborations initiatives and activities as needed across the business.

• Other duties as assigned

Qualifications

Education & Experience:

• Masters in Speech Language Pathology required

• SLP license required

• 3 years min. AAC clinical experience in adult speech pathology required

• Tele-practice experience preferred

Continuing Education:

• Internal compliance of insurance/reimbursement regulations

• CEUs as needed to retain SLP license

• Awareness of latest advances in AAC industry including new disease states/diagnoses  and treatment options for patients with aphasia apraxia and dysarthria

Knowledge Skills & Abilities:

• Understanding the role of the speech-language pathologist in treating and caring for persons with complex communication needs.

• Experience providing training and support to adults with complex communication needs and their primary support persons.

• Exceptional customer service and a willingness to go above and beyond for our customers

• Effective and professional communication skills

• Strong organizational skills and time management skills

• Experience with Lingraphica technologies including SmallTalk apps TalkPath Therapy TalkPath News Quick Assess and communication device strongly preferred

• Proficiency with Zoom and comfort providing training and support virtually.

• Proficiency with HubSpot Microsoft Excel/Word Slack preferred

• Experience with a Learning Management System (LMS) preferred

Additional Information

Work Environment & Physical Demands: Incumbent works from home and is expected to maintain a safe productive work environment with secure internet access. Must be able to operate a computer and communicate verbally with or without reasonable accommodation.

Travel:

Travel to our Princeton NJ office is required approximately 2x / year. Occasional travel to national conventions and conferences within the continental United States

Accommodations: To perform this job successfully an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge skills and/ or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedule: The position provides coverage Monday through Friday and supports clients in all geographic areas. Standard working hours are 9:00 a.m.–5:00 p.m.; however flexibility is essential to meet client needs. Lingraphica and Pay Transparency

At Lingraphica we are committed to fair and equitable compensation practices. The starting salary range for this position is $75000 and $80000 per year. Placement in the starting pay is based on factors such as experience skills education and internal equity. We regularly review our compensation structures to ensure they align with industry standards promote fairness and support career growth. In addition to competitive base pay we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

To learn more about Lingraphica visit: www.lingraphica.com! To learn more about our benefits offerings click here!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.