Community Manager GOG
Company
Immutable
Location
APAC
Type
Full Time
Job Description
- Advocate for the needs of community members to the business—making sure decisions are made that’s best for the community
- Deploy scalable support solutions like bots, community forums, knowledge articles
- Ensure the trust and safety of our community members from scammers, bots, spammers, and negative behavior
- Engage external agencies to help support the community as needed
- Extract, analyze, and present insights to the entire business to enable product improvement, new engagement initiatives, etc
- Craft and distribute key messaging and narratives to community segments
- Engage the community through campaigns or events to improve sentiment and activity
- 2+ years of relevant work experience in support or community operations, ideally with experience or a passion for gaming or Web3
- Excellent communication skills—written and voice
- High user empathy: you genuinely want and love to help people and solve their problems.
- You get energized when they find solutions and fix user issues
- Deeply understand the sentiment and needs of the Immutable Games community e.g. Guild of Guardians
- Synthesize community feedback and ensure the community feels heard; a natural advocate.
- Lead and organize social communication to proactively drive towards our desired sentiment, or reactively address critical situations like outages, social outcry, etc. You have fast decision-making, coordination and problem-solving
- Analytical - ability to analyze data and draw insights to inform strategy and tactics
Date Posted
07/29/2024
Views
0
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