Customer Account Coordinator

Job Title:Customer Account Coordinator Department:Front Office Reports To:VP of Sales FLSA Classification:Non-Exempt Compensation:$21–$25/hour Schedule:Monday–Friday, 7:30 AM – 4:00 PM (On-site) Location:Elk Grove Village, IL Position Summary: We’re seeking a reliable and detail-oriented Customer Account Coordinator to serve as a key liaison between our company and customers. In this front-line role, you will manage the full order process—from entry to delivery—while supporting customer needs, resolving issues, and collaborating with internal departments to ensure a seamless experience. This role combines administrative, clerical, and logistics responsibilities in a fast-paced, customer-focused environment. Key Responsibilities: * Act as the primary point of contact for customer inquiries, complaints, and service needs * Accurately enter and manage customer orders, ensuring timely processing and fulfillment * Communicate order status, backorders, delays, shortages, and delivery timelines * Support live interactions via phone, email, or in person at the front desk * Collaborate with sales, operations, and warehouse teams to meet customer expectations * Schedule and coordinate incoming/outgoing freight with attention to customer-specific requirements * Monitor inventory levels and work with internal teams to ensure product availability * Resolve logistics issues such as shipping delays, overages, or damaged goods * Work with vendors, carriers, and internal departments to ensure efficient delivery * Perform accurate data entry for orders, shipping documentation, and customer records * Submit and reconcile expense reports * Assist with preparation and review of basic financial reports * Provide support for accounts receivable/payable and payroll processing when needed * Contribute to special projects and other duties to support the broader business Required Qualifications: * High school diploma or equivalent * 2+ years of experience in customer service, logistics coordination, or administrative support * Strong written and verbal communication skills * Excellent attention to detail and organizational skills * Ability to manage multiple tasks and deadlines in a fast-paced setting * Proficiency with Microsoft Office (Excel, Word, Outlook) * Experience with order entry systems, logistics software, or inventory tools a plus * Strong problem-solving skills and the ability to work independently or as part of a team Work Environment: This position is based on-site in a manufacturing environment. Expect exposure to machinery, noise, dust, grease, and moving mechanical parts. Use of PPE (Personal Protective Equipment) is required. About Trova Advisory Group Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment. Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us [email protected] the nature of your request and your contact information, and we will be happy to assist you. Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.