Customer Service Representative

Job Description: We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills. Key Responsibilities: • Customer Service and Support: • • Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently. • Handle customer service inquiries providing accurate information and solutions to problems. • Sales Support and Transaction Processing: • • Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience. • Supporting the customer experience in partnership with the branch as needed. • Capture potential quantity discount upsell opportunities during customer interactions. • Customer Relationship Management: • • Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty. • Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings. • Record Keeping and Administration: • • Maintain accurate and up-to-date customer records in the Customer Relationship Management system. • Prepare and manage documentation related to customer accounts and transactions. Requirements: • Proven experience in customer service, sales, or a related field. • Strong communication and interpersonal skills. • Commitment to delivering high levels of customer service and satisfaction. • Ability to handle multiple tasks simultaneously and work in a fast-paced environment. • Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus. • High school diploma or equivalent.