Customer Service

SURESTAFF is immediately hiring a Customer Service Representative for a plastics manufacturing client in Surprise, AZ. The Customer Service Representative Serve as main point of contact for consumers and intake, record and effectively respond to end user/consumer complaints for the best mutual outcome of consumer and Company. SURESTAFF is invested in their team members! All temp-to hire employees are offered competitive compensation ($ 17.13/hr.) as well as a benefits package including health insurance (medical, dental, and vision). Available Shifts: 1st shift 8:00 am-4:30pm Monday-Friday Responsibilities of the : • Answer phone calls, chat requests, and emails from consumers, acquires and logs all required information, and responds to customers in a professional and empathetic manner • Strive at all times to turn an unhappy customer into a satisfied repeat customer • Issue return authorizations and replacement orders • Immediately escalate consumer safety and other time-sensitive complaints to Management according to the escalation plan • Monitor social media and online platforms for product complaints, suggestions, and requests for information, and responds in a timely manner • Assist with compiling reports, writing and editing documentation • Effectively communicates with a variety of internal and external stakeholders using multiple tools to ensure effective visual and verbal communication • Perform similar level or nature of duties as assignedRequired Qualifications of the : • Two (2) years customer service, order entry, or administrative experience • Customer service principles • Customer centered communication skills • Identifying and resolving problems • Using computer hardware, including keyboard, mouse, monitor, and related hardware • Microsoft Access, Word, Excel, Power Point and Outlook • Identifying related online chat forums, shopping and reviews and comments • Perform basic math, using Microsoft Excel to find sum, percentage, average, median • Work a flexible schedule, including overtime, weekends, and/or holidays • Utilize excellent interpersonal and communication skills, and a demonstrated willingness to work in a team environment with diverse colleagues located in multiple locationsAbout Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us: * Access to a wide range of job opportunities * Competitive pay * Health and Wellness Programs (including EAP) * Medical benefits including medical, vision, dental, and prescriptions * Electronic weekly pay * Employee Advocacy & Personalized Job Support Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!