Customer Service Representative

Avenica is the exclusive Talent Partner of Walser Automotive Group, helping to launch dynamic careers across all job areas for candidates at all experience levels. This application is for consideration for a variety of direct hire Customer Service and Operations opportunities with Walser Automotive Group.No prior automotive experience is required! • Location:In-personCountryside, IL • Compensation:Starts at $16/hr starting for entry level positions. Pay varies based on experience and position up to $20/hr. • Roles include:Sales Valet, Service Runner, and Front Desk Coordinator Responsibilities vary by position, but can include: • Sales Valets assist with customer shuttles, bringing cars up for test drives and sales, car detailing, cleaning show floor vehicles, etc. • Resolve customer inquiries by providing prompt, professional assistance and thoughtful solutions to ensure a positive and supportive experience. • Leverage computer programs to efficiently manage multiple tasks, prioritize responsibilities, and take initiative in resolving issues independently in a fast-paced environment. • Use internal systems to track customer interactions, complete paperwork, and ensure accurate documentation. • Assisting with billing questions, scheduling sales and service appointments, and educating customers on automotive features. Minimum Qualifications: • High school diploma or equivalent required • Have 1+ year of customer service experience • Are comfortable navigating multiple systems on the computer • Enjoy working in a fast-paced, customer-facing environment • Are detail-oriented and organized with strong verbal and written communication skills • Have a valid driver’s license and acceptable driving record Comprehensive Benefits package for full-time positions include: • Health, Dental, Vision coverage & HSA/FSA • Paid Parental Leave (Maternity, Paternity, Adoption) • Adoption Assistance Program • Life Insurance and 401K with Employer Match • Pet insurance and Employee discounts & more **Upon completing the application questions, you will be prompted to complete our HAALO inventory. HAALO is simply a way for us to understand your preferences, behaviors, and work styles.HAALO is required to complete your application and in order to be considered for next steps. We know resumes don't tell the full story, so we've designed a career mapping experience with HAALO as the next Checkpoint. Our checkpoints are thoughtfully designed to help uncover your unique skills, motivations, and preferences beyond your resume. Who We Are: Avenica is a career launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers. How We Do It: Completing each checkpoint in our process helps translate potential into performance, and can help us connect an individual's talents and aspirations to opportunities where they can truly thrive and provide them with the guidance to succeed. By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.