Customer Service Representative

Best Promotions is a Texas-based subsidiary of HPG Brands. HPG Subsidiaries are top-rated leaders in their field, with numerous awards under their belts for service, quality, and products that ‘WOW'. As a top 10 supplier in the $25 Billion promotional product industry, HPG sets the gold standard in hard goods. We are a rapidly growing organization focused on designing, developing, and manufacturing truly innovative promotional products. Best Promotions is looking to hire a dependable Customer Service Representative who is resourceful and energetic and willing to work onsite. We offer a fun, fast-paced environment where at Best, We Say YES! Essential Functions: • Correspond with customers via telephone and e-mail to communicate information regarding prospective orders, order status, samples, and completed orders • Resolve customer issues relating to pricing, shipping, quality, etc. • Document all communication with customers regarding changes or additions to orders. • Interact with all areas of the office and production to facilitate the flow of orders to meet customers' requested shipment dates. • Use internal software systems to keep orders progressing through the system. • Partner with internal teams to meet and exceed customers' expectations.Required Education and Experience • Minimum of two (2) years of customer service experience. • Detail oriented with the ability to multitask, manage time, and communicate effectively. • Ability to present a professional response to the customer using both telephone and computer correspondence. • Must be able to work independently while being a proactive team member. • Able to work well under pressure to output high-volume, high-quality work. • Solution provider with a positive “can-do “attitude. • Ability to work overtime hours as needed.Position Type and Expected Hours of Work: • This is a full-time position. Days and hours of work are Monday through Friday between the hours of 8:00 am to 5:00 pm • Hours may vary slightly and will include some overtime depending on the workloadPhysical and Mental Requirements The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the position's essential functions. Physical Skills: • The demands are in the nature to stand, sit, and move within the office • Utilization of office equipment and the capacity to lift up to 20 pounds • Duties may involve hand-eye coordination and physical dexterity • An ability to read, see, and differentiate between colors is not necessaryBest Promotions is an industry leader and has a great opportunity for an energetic team member who will play a key role in taking our award-winning business to the next level! We foster authentic relationships through innovative products and exceptional service. EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.