Customer Specialist

Are you an experienced customer service professional with a background in accounts receivable, looking for a role in a stable and mission-driven organization? Do you enjoy solving problems and providing excellent experiences for customers? If so, this might be the role for you.
Our client, headquartered in downtown Indianapolis, IN is a leader in the care services industry. They have multiple locations in Central Indiana and recently celebrated their 140th anniversary as a family-owned firm. They are seeking a dedicated customer service professional to join their accounts receivable team in the care services industry. As the cornerstone of their financial operations, you'll play a crucial role in client invoicing, account maintenance, and issue resolution, making this opportunity perfect for those who thrive in a fast-paced environment and take pride in ensuring accuracy and efficiency.
 
Benefits:

• Salary range $45,000 to $50,000 based on background and experience
• Healthcare coverage
• 401(k) with 4% match and vested on day one
• Generous paid time off

Responsibilities:

• Manage Payment Processing: Efficiently handle the receipt, deposit, and application of payments in SAGE, ensuring accuracy and timeliness.
• Client Relationship Management: Serve as the primary point of contact for clients, addressing account maintenance issues and handling returned mail with professionalism and finesse.
• Billing and Invoicing: Take ownership of billing and invoicing for all BGS sales and shipments, meticulously ensuring accuracy and completeness.
• Medicaid Claims Oversight: Keep a vigilant eye on Medicaid claims, navigating complexities to ensure prompt reimbursement.
• Problem Resolution: Expertly handle chargebacks resulting from ACH rejections, demonstrating your adept problem-solving skills.
• Record Maintenance and Refunds: Maintain meticulous records and issue refunds as necessary, prioritizing accuracy and customer satisfaction.
• Collaborative Efforts: Collaborate with colleagues to ensure efficient processing of credit card receipts and deposits each month.
• Month-End Close: Drive the month-end SAGE accounts receivable accounting close for multiple entities within our organization, ensuring accuracy and completeness.

Required Qualifications:

• Proficiency in computer applications, demonstrating significant computer aptitude for navigating systems efficiently.
• Excellent communication skills, both verbal and written, to foster positive relationships with clients and colleagues.
• Exceptional organizational skills and attention to detail, ensuring meticulousness in all tasks.
• Strong problem-solving abilities, with a proactive approach to finding creative solutions.
• Positive attitude towards change, always seeking opportunities for growth and improvement.
• Ability to build and maintain professional relationships, contributing to a collaborative work environment.
• Commitment to professionalism and high standards.
• Motivation for continuous improvement and personal development, with a willingness to enhance skills and knowledge.
• Flexibility to work extended hours when necessary to meet deadlines and support the team.
• Minimum of two years of Accounts Receivable experience. 
• Proven track record in a consumer billing function.

This is an Equal Employment Opportunity.
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