· Candidate should exhibit the IBM Growth Behaviors in everything they do by being Growth Minded (curious and open to feedback experimentation learning from everyone and focusing on solutions over problems) Outcome Focused (testing the status quo and using a customer-centered and nimble approach) and Courageous (thinking independently taking risks and making critical decisions in tough situations)
· Lead the client engagement for Delivery from due diligence phase through transition and into steady-state delivery
· Support solution development in conjunction with Sales addressing client-specific Strategic Sourcing and Procurement Operations strategy and structure program costs gap/risk analysis and plan to closure
· Leadership of multiple sub-teams including sourcing buying operations analytics etc.
· Successful program implementation and ongoing management including infrastructure staffing/resources documentation and training service levels and fiscal cost management
· Implement an iterative continuous improvement plan to meet contractual commitments
· Ensure continued achievement of client business objectives which include Client Satisfaction (Net Promoter Score) and fiscal return on investment (ROI)
· Manage client obligations stakeholder buy-in governance escalations and renegotiations
· Program planning continuous improvement and resolution of conflict in complex scenarios
· Project Management including scope costs staffing risks audit issue resolution etc.
· Drive the responsibilities of the Sourcing Manager (SM) role where required providing guidance and oversight regarding sourcing and category management strategy along with execution and savings targets establishment tracking calculation and forecasting
· Engagement with Project Executive for issues such as for breach problem resolution root cause analysis resource & performance issues growth demands etc.
· Support practice growth through account expansion (i.e. introduction of additional scope areas emerging technologies innovations within base scope to unlock value) and new client pursuits
· Support cost management through the use of varied IBM tools and internal monthly quarterly and annual interlock cadence to meet and exceed financial targets. Account Fiscal Management (P&L)
· Identify own deliver and report on all contractually obligated service levels agreements (SLAs)
- Must have exceptional client-facing and consultative skills and experience
- Experience in category management and strategic sourcing tactical buying procurement operations contract risk supplier relationship management as well as a strong knowledge of major Source-2-Pay applications
- Extensive sourcing experience is required in at least three (3) of the following indirect spend categories: Corporate and Professional Services; Enterprise Services; Technology Services and Equipment; Marketing and Communications; Travel; Facilities; MRO; Fleet; Capital Equipment; Logistics
- Must have a proven track record of leading and managing sourcing teams both on shore and off-shore.
- Financial Management experience
- Candidates must be willing and able to travel to client locations based on business requirements. Peak client travel may be up to 4 days/week and 3-4 weeks per month (e.g. early months with a new client); however steady state travel is purposeful in nature and often less frequent (e.g. 2 weeks per month in most roles)
- Minimum of ten (10) years of experience in procurement consulting / business process outsourcing
- Expert knowledge of the 7-Step Sourcing Process