Deposit Services Span Specialist (Flexible/Hybrid)

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The main purpose of this job is to perform processes of low to high complexity consistently delivering strong results.

Essential Functions

• Perform processes of low to high complexity consistently delivering strong results
• Meet accuracy and timeliness measures for work performed across teams supported
• Complete moderate to high complexity projects, taking identified opportunities from inception through completion with limited support
• Respond to inquiries received from internal/external customers and contact them by phone and/or email in a professional and in a timely manner to meet their needs
• Provide a high level of customer service to external customers and internal partners, including phone support
• Support recurring monthly division reporting
• Identify processing improvements leveraging available technology and automation
• Add, remove or edit stop payment orders at the request of branch personnel, process daily electronic transactions on behalf of other business units
• Process and resolve rejected items
• Perform maintenance, add new set ups, and delete, preauthorized transfer on CBA
• Resolve and clear various outstanding entries on the DDA/SAV internal suspense accounts
• Locate and identify the bank of first deposit on items pre-decisioned on the EA system by bank officers to ensure items do not get sent back late in return
• Locate and charge the depository account on items returned by other financial institutions for various return reasons (i.e. NSF, Stop Payment, etc)
• Balance all return items ensuring items received from various delivery points are properly dispositioned
• Process redemptions, withdrawals, and perform other maintenance on CD and IRA accounts.
• Research issues concerning CDs and IRAs (interest payments, redemptions, etc.) and prepare adjustments as necessary
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate knowledge of banking industry and bank operations, including best practices and regulations
• Excellent customer service skills
• Ability to learn new processes quickly, to work independently and escalate when necessary
• Ability to manage multiple priorities simultaneously
• Ability to be proactive and ask questions, offer solutions, retain information, and apply knowledge to a variety of engagements
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and casts a positive shadow that is aligned with our culture and Core Values
• Moderate level of proficiency with Microsoft Word, Excel, and Outlook

Work Schedule

• Shift currently available: Monday- Friday 8:00am- 5:00pm but flexible on start and finish times
• Hybrid Work Arrangement Available- Training and introductory period 6-8 weeks- some training onsite and some work from home. Once training is complete and production standards are being met, then a flexible onsite/ work from home schedule will be arranged.

Education & Experience

• Associate's degree or equivalent combination of education and experience required
• 3+ years financial services or related experience required
• 3+ years customer service experience required

*Position will be onsite for training and then become hybrid

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:
Full time