Digital Customer Experience Product Owner

Own and continuously refine a multi-quarter roadmap and prioritized backlog for B2B eCommerce + PIM capabilities Lead discovery with stakeholders and customers/users to identify friction in critical journeys (search/browse product detail readiness account-specific visibility reorder checkout order status) Define requirements for customer-specific catalogs/entitlements (who sees/gets what) roles/permissions and account hierarchy behavior Drive product data readiness at scale (large catalog footprint) improving taxonomy attributes and enrichment workflows that impact findability and conversion Define integration requirements and “data contracts” via OIC: what moves when (real-time vs batch) validation rules failure handling retries reconciliation and business-impact SLAs Coordinate delivery with the development agency Enterprise Apps and integration vendor—writing epics/user stories acceptance criteria and leading UAT and release readiness Establish and track KPIs: incremental revenue portal adoption % self-served orders funnel performance and reduction of data/integration-related issues Support operational excellence: release communications training/enablement and post-launch measurement 5+ years in a Product Manager / Product Owner / Platform Owner role for B2B eCommerce PIM/MDM or integration-heavy digital platforms Proven experience defining B2B capabilities like customer-specific catalogs/entitlements account hierarchies and roles/permissions Strong delivery leadership with cross-functional teams and vendors (backlog → build → launch → adoption) Solid understanding of integration concepts (APIs/iPaaS/ETL; real-time vs batch tradeoffs) and how data quality impacts customer experience Strong communication stakeholder management and prioritization skills in a multi-business-unit environment Experience with BigCommerce B2B Perfion and/or Oracle Integration Cloud (OIC) Experience operating in large-catalog environments and improving taxonomy/attribute strategies Analytics mindset (funnels adoption metrics experimentation/iteration)