Engineering Manager - Core Voice Platform

About the Role

We are looking for an experienced Core Voice Manager to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure. This role involves overseeing global operations managing on-call support rotations and ensuring exceptional call quality and reliability across all voice platforms. This position is ideal for a professional who thrives at the intersection of voice technology operations and innovation.

What You’ll Do

• Lead and mentor a global voice operations team focused on reliability performance and scalability.

• Manage daily operations including incident response and on-call coordination.

• Configure maintain and troubleshoot SBCs policy servers and other voice infrastructure components.

• Analyze SIP signaling and call flows to identify issues and implement fixes.

• Collaborate with cross-functional partners (Network Cloud Security Engineering) to deliver end-to-end voice solutions.

• Partner with vendors like Ribbon for advanced troubleshooting upgrades and platform enhancements.

• Strengthen our voice systems with automation monitoring and proactive performance improvements.

• Ensure all systems align with cloud and enterprise security best practices.

What You’ll Bring

• 12+ years of experience managing large-scale voice operations or DevOps teams.

• Deep knowledge of SIP stack call flows and voice troubleshooting.

• Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience.

• Proven background in on-call operations and incident management.

• Solid understanding of cloud platforms (AWS or Azure).

• Familiarity with voice security practices and compliance frameworks.

• Strong technical leadership communication and cross-functional collaboration skills.

Nice to Have

• Experience automating voice operations or implementing CI/CD pipelines.

• Familiarity with observability tools (Grafana).

What's in it for you

Helping others can only be achieved with the right people and the right resources. That’s why we’ve created a workplace culture that is supportive encouraging and progressive. We think about the future as much as we think about the present. That’s why we offer our people a competitive salary and flexibility where they need it plus:

• Work in a cloud environment

• Small domain teams

• High level of end-to-end ownership

• Possibility to influence technical stack

• Time for prototyping and research

• Unlimited paid vacation

• Annual bonus (TBO)