ERP Business Analyst

Applications will only be considered athttps://thenlp.com/join-our-team/erp-business-analyst/ ERP Business Analyst SO HERE’S THE DEAL… We’re not a regular tech company, we’re a “cool” tech company and we do things our way. You may be accustomed to tech companies that work with their “heads down” and give you a small piece of the big picture to “own” but at Northlake Partners (NLP) working as a team and taking ownership are in our DNA – or rather, in our core values (they’re literally two of our four core values). So, to us, being collaborative and supporting each other is more important than throwing on some headphones, keeping to yourself and grinding out your work all alone – although to be fully transparent, that does happen from time to time. To us, “owning” a small piece of the big picture doesn’treallyallow you to take ownership if you don’t have the big picture to see where your piece fits in and how it can be improved. So instead, we want everyone to know where we’re going, why we’re going there and to own their part in making it happen. We are a remote company but that doesn’t stop us from being engaged with one another and working as a team. If you believe people should be enriched at work and you love to serve people, you’re our kind of people – so keep reading! CONSIDER YOURSELF WARNED… This job is going to be hard. We’re a small company that works on big projects, which means a lot of opportunity to learn (yay!) but it also means it never gets boring, so you need to be committed to the cause and believe what we believe (re: last sentence in section above). The team members that are the most successful here are the ones that enjoy being in the trenches and fighting their way out, facing problems head on and figuring out the best solution. The most successful team members are the ones who are vocal and unafraid to speak up when they have an idea or opinion but are humble enough to recognize when someone else’s idea or opinion is better and will commit themselves to following through with the best idea no matter who or where it came from. They’re the “doers” that are driven, self-motivated, resourceful, curious, constantly seeking new knowledge and want to succeed and grow. But that’s not all! They’re also the ones who play well with others and are communicative, dependable, honest and perceptive of others. No day will be the same because our “jobs” change daily. But don’t worry, you’ll know what will be expected of you. In fact, you can know right now if you keep reading! WHAT WE’LL EXPECT OF YOU… A DAY IN THE LIFE OF AN ERP BUSINESS ANALYST Most of your time each day will be spent interacting with customers by helping them use the software more effectively, working on implementation tasks, and troubleshooting issues. In a typical week, you will work closely with our: • Implementation Team to help train, support, and implement NorthScope software. • Development team to escalate software bugs or areas of the software we can improve. • Product Manager to ensure customer requests are added to the development roadmap. • Customers and Implementation team to perform SQL Traces, software upgrades and other general maintenance. Not every help request comes with perfect information, so this role requires you to be able to think like a business analyst when information is not complete. Someone will excel in this role if they are the type that likes to take on a messy problem from a customer with minimal information and return it solved in a clear and concise manner and enjoys this while working both alone and part of a team. DUTIES & RESPONSIBILITIES • Learn how to configure and train on the NorthScope software. • Manage and maintain project management tasks for ongoing implementations. • Take direction from the Implementation Manager on what to work on and how to be a highly contributing member of the team. • Learn the basic functionality of Microsoft SQL Server and related tools. • Provide excellent customer service to our customers by quickly and accurately resolving their support requests. • Update support tickets in JIRA, assign them, prioritize, and keep track of their progress. • Communicate with customers and project leads while they have open issues. • Troubleshoot system issues and resolve them. • Document any discovered software bugs. • Other duties as assigned. EXPERIENCE & SKILLS YOU MUST HAVE This is a comprehensive list of all the potential areas you will be exposed to. Applicants are expected to have familiarity with everything on the list and work experience withMOSTof them. • ERP and/or accounting systems for medium-to-large-scale businesses. • Financial reconciliation experience including an understanding of sub-ledger and general ledger interaction. • Strong written and verbal communication skills to translate support issues into solutions. • Proven relationship building and interpersonal skills to effectively work within our team. • Excellent analytical and problem-solving skills coupled with a high level of initiative and responsibility. • Strong interpersonal skills and demonstrated effectiveness working in a team environment. • Strong Excel experience. • Ability to conform to shifting priorities, demands and timelines. • Enjoy working in a dynamic, multi-disciplinary team environment. • AA or BA/BS in Business, MIS, Computer Science, or equivalent combination of education + experience OTHER NICE TO HAVE SKILLS • Microsoft SQL Server. • Experience with Jira. • Experience with accounting software. • Work or educational background in tax preparation, financial report reading and analysis. WHAT YOU CAN EXPECT OF US… Our mission is to build better software so you can build a better business and the “you” refers to both our customers and our team members. For our customers, this means that as a team we provide ERP software (it’s called NorthScope) and step-by-step guidance, giving them the tools to build the business they’ve always wanted. We take away their pain points by listening to their problems and coming up with the best, most efficient, long-term solutions. Our mission isn’t to simply snag the next deal, it’s to help our customers succeed and to be the best vendor they work with. We always exceed their expectations while providing them the best software solutions that make them more efficient. As a company, we don’t hire “employees,” we hire team members that think and act like independent business owners. We invest in this mindset by providing training, tools and the opportunity for growth and success. We empower team members and expect everyone to have a voice, even if what they have to say is outside the “parameters” of their job title. We believe the best way to grow our company is to simultaneously grow each team member’s individual “business,” making this a dynamic place to work. And each day, we live out our mission through our core values: • We work as a team: Our job titles aren’t there to keep us in “lanes” but to highlight the individual skillsets that make up our team. We’re a team working towards the same goal, so we win together or lose together. Everyone’s contribution is vital, so we don’t let the team down or expect others to pick up our slack. When someone’s struggling, we help them and don’t worry about who gets the credit. We don’t tolerate anything that damages our team including poor work results, gossip and negativity. • We serve our customers: We exist to make our customers’ lives better and this starts with building great software. Our software is the tool our customers spend their entire workday using, so making this better directly impacts their ability to perform their jobs happily, successfully, and efficiently. However, we don’t stop at software. If it’s within our ability, we do whatever is necessary to serve our customers and make their lives better. • We take ownership: This isn’t just a “J-O-B” – we all work like we own the place. As owners, we’re not just focused on what we deliver but on how we conduct ourselves, the level of personal accountability, and how we represent the company. We’re here to serve our customers, contribute to the team, and exceed expectations, not simply to occupy a seat. This means we take pride in our work and hold ourselves accountable so we’re here when scheduled, we don’t miss deadlines, and we’re always looking for ways to improve. • We exceed expectations: Everything we do matters to someone so we always aim for excellence, no matter how small or insignificant a task may seem. Our work is high quality and delivered correctly, the first time. We constantly challenge ourselves and other team members to improve and become better versions of ourselves. Our team members are honest, ethical and of high character and we honor commitments and treat others with respect. Oh, you can also expect us to provide competitive pay and benefits. We anticipate the annual compensation to be anywhere from $85 to $1055k annually, made up of a base salary plus bonuses. Don’t worry, we won’t stop you there – if you want to earn above average pay you have to be above average.), generous PTO, paid holidays, 40-hour weeks, a challenging workplace, medical, dental and vision, short-term and long-term disability, 401k with employer match, profit sharing and opportunities for growth. This is a remote position; however NLP is located in the Seattle area and we do meet up from time to time so we are only looking for a local candidate. Applications will only be considered athttps://thenlp.com/join-our-team/erp-business-analyst/ Job Type: Full Time Pay: $85,000.00 - $115,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: The work is primarily remote. However, we do regularly meet in person, so we are only looking for candidates in the greater Seattle area Job Type: Full-time Pay: $85,000.00 - $105,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: Remote