Fraud & Payments Support Associate

• Review high volumes of data with meticulous attention to detail and strong analytical skills
• Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
• Create a lasting impression on every user through transparent, open, and honest communication
• Identify and implement process improvements within fraud and payment workflows
• Show up everyday with a positive attitude and excited to help the team collectively reach its goals
• Work in a dynamic and fast-paced environment where every transaction handled is critical to our customers’ experience and trust in our platform
• Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

• Flexible weekday & weekend availability due to varying shifts
• An optimistic and proactive individual, dedicated to finding solutions
• A versatile team player, adept at navigating diverse situations with ease
• A clear and concise communicator, with an emphasis on writing skills
• A receptive individual who embraces new perspectives and approaches
• An insatiably curious learner, driven to acquire new knowledge daily
• A customer service expert, delivering exceptional support by showcasing deep product expertise
• Proficient multitasker, committed to delivering high-quality work across various tasks

• 1-2 years of fraud support or related experience
• Experience with Intercom (or other ticketing processor systems)
• Fantasy Sports and/or Sports Betting knowledge

Our target starting base salary range for this position is $20/hr, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.