FSCT Senior Cluster Leader

Introduction
As a Business Sales & Delivery Executive you will support IBM’s consistent growth by bringing to the table your business development sales account management and delivery skills. Picture yourself working with a highly motivated highly successful team with a proven sales record in IBM’s top technologies. If you’re ready to bring insights and experience in areas such as IoT Blockchain and digital transformation we are ready to offer you a best in class career development.

Your Role and Responsibilities
This role ensures client needs are satisfied by constructing partnerships between the Project Office clients vendors and subcontractor organizations and managing the implementation of these partnerships to ensure positive customer satisfaction.

They build client satisfaction through formulation development implementation and delivery of application technical and business solutions responding to client requirements as specified in the contract or Statement of Work (SOW).

They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations.

They provide account leadership to the service delivery team and direct teams to develop program project product and business strategies implementing resulting solutions to meet contract deliverables.
They manage contractual cost schedule and service or product deliverables as they relate to the delivery organization.

They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization.

They support the Project Executive (PE) in identifying growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is are responsible for tracking and reporting on service level performance.
Project Management methodologies emerging technologies and technical solutions pertaining to client needs should be areas of expertise. The employee Influences the functional strategy.

Required Technical and Professional Expertise

• At least 10-15 Years of professional experience/ knowledge of Practice Leader (knows Finance end to end) Multiple Accounts to be managed Capability Management (Center Leader role) People Management (includes Engagement Succession) Client Facing Collections

Preferred Technical and Professional Expertise

• Strong communication and meeting facilitation skills
• Strong business operations knowledge
• Strong leadership skills