Process Delivery Specialist - Lead to Cash

Introduction
In this role you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As an Order to Cash Analyst you’ll be able to do the following tasks/function:

• Ensure Customer Payments are applied accurately and timely in accordance with Service Levels Agreements.
• Apply receipts to open balances and Rectify processing errors if needed.
• Download customer remittance details and ensure customer payments are applied based on it.
• Research any unidentified payment receipts and work with Cash Collectors to determine correct posting.
• Maintain a Daily Cash Receipt file to document the processing time for the cash applied payments.
• Respond to inquiries regarding payment status.
• Create and distribute monthly reports.
• Attend Monthly AR Meeting to discuss On-Account and Suspense Account payments together.
• Review and update Desktop Procedures (DTP).

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Required Technical and Professional Expertise

• With Accounting Finance Business Economics or other related management degrees.
• Minimum of 0 to 1 year work experience in Finance and Accounting.
• With Basic understanding or working knowledge of general finance and various finance concepts and principles.
• With Basic knowledge or Beginner level in Excel.
• With good written oral and interpersonal communication skills.
• Ability to follow and complete straightforward stand-alone tasks within detailed instructions and predefined procedures.
• Ability to work independently in a fast-paced dynamic setting while maintaining accuracy and delivering against deadlines.

Preferred Technical and Professional Expertise

• Knowledge of SAP or Autorek/AutoBank is an advantage.
• Experience in Customer Service/AR support or handling customer inquiries is an advantage​.
• Similar work experience of at least one year especially in a BPO or similar fast-paced setting.