General Manager - Title & Escrow Services

The General Manager Title & Escrow will build and scale our national title and escrow operation from the ground up to support our rapidly growing SFR acquisitions business—currently acquiring thousands of homes annually. This is a rare opportunity to create meaningful impact by designing and implementing a best-in-class title organization that will become a competitive advantage for the company.

This role requires both strategic vision and hands-on execution. You'll establish operational frameworks build high-performing teams and leverage relationships with national underwriters to scale this core function. The ideal candidate is a proven title executive with deep operational experience a strong network in the industry and a track record of scaling operations in high-growth environments. Success requires effective collaboration across our portfolio companies to deliver seamless transaction execution at scale.

Core Responsibilities

1. Operational Leadership & Execution

• Design launch and scale multi-state title and escrow operations ensuring compliance with all regulatory and underwriting standards.

• Implement efficient workflows SLAs and process controls to deliver consistent high-quality closings for residential transactions.

• Lead day-to-day operations including technology integrations audit readiness and ongoing optimization of closing performance metrics.

• Drive innovation through adoption of modern title technology automation and data-driven process management.

• Oversee financial performance including P&L accountability revenue forecasting and margin optimization.

2. Organizational Design & Talent Development

• Build the organizational structure and staffing model for a national title and escrow business.

• Recruit onboard and mentor high-performing teams — including title and escrow managers escrow officers and support staff.

• Develop and implement training programs operating procedures and career pathways to support scalability and consistency.

• Foster a culture of operational excellence accountability and continuous improvement.

3. Strategic Underwriter & Partnership Management

• Develop and maintain strong relationships with major national underwriters ensuring best-in-market pricing support and partnership alignment.

• Negotiate underwriting agreements premium structures and compliance frameworks that optimize cost and service levels.

• Serve as the primary liaison for audits licensing and compliance coordination with underwriters and regulators.

• Represent the company as a trusted and respected industry partner across underwriter and vendor networks.

Qualifications

• 15+ years of progressive leadership in title and escrow operations with national or multi-state scope.

• Demonstrated success building or scaling a title and escrow business ideally in a tech-enabled or high-growth environment.

• Deep operational understanding of residential closing processes and title insurance compliance.

• Established relationships with major national underwriters and a history of effective negotiation and partnership management.

• Experience owning business unit P&L implementing technology-driven efficiencies and managing large-scale teams.

• Entrepreneurial adaptable and comfortable operating in ambiguity — ideally with experience in a startup or new business launch context.