The Resident Technology Services team offers premium long-term professional services to IBM customers. The purpose of the team is to align with the biggest technical transformation initiatives of IBM customers working as part of the customer technology team from start to finish.
The team is comprised of highly-skilled architects and engineers who have played critical roles in technical transformation in other enterprises either from an individual contributor or technical leadership perspective and have seen firsthand what success looks like.
● Provide both general and specific guidance on each step of the customer cloud transformation journey as it relates to the IBM product suite.
● Assist customers in aligning people processes and workflows with the Cloud Operating Model.
● Contribute towards building a mutli-cloud adoption framework.
● Assist Enterprise CxOs in articulating the business value achieved in building the correct cloud consumption model.
● Help increase developer velocity whilst satisfying the objectives of governance risk & controls.
● Communicate the business value of the IBM/HashiCorp product suite to customer executives.
● Articulate the technical functionality of IBM/HashiCorp products to multiple audiences ranging from practitioner to executive.
● Educate and advise customer users on how IBM/HashiCorp tools can enable and even simplify adoption of the Cloud Operating Model as part of their cloud transformation journey.
● Coordinate various IBM professional services resources to assist with specific customer needs as part of their technical transformation.
● Educate individual contributors on best practices regarding system administration service administration automation and observability.
● Be subject to additional background checks and screening performed by the customer.
● 4+ years of experience designing and implementing technical systems and services.
● Intermediate understanding of DevOps processes and automation.
● Intermediate technical expertise in cloud and on-premise infrastructure management application deployment and practical security methodology.
● Working proficiency with one or more of the tools in the IBM/HashiCorp product suite.
● Familiarity with security and compliance requirements for shared services.
● The ability to work well in group environments and independently.
● A proven track record of assisting with or driving cloud transformation at one or more organizations.
● Passion for thought leadership in areas including cloud operating model and organizational transformation cloud operations or Site Reliability Engineering (SRE).
● Experience managing cloud maturity and capability assessments leading the design and implementation of cloud governance and operational processes and developing cloud transformation roadmaps.
● Familiarity with cloud service providers and their offerings common technical platforms and shared service management at scale.
● The ability to speak to all levels of an organization whether at a deep technical level or at executive level.
● The ability to explain complex technical topics in simple terms.