Head of Customer Success

At Enode, our mission is to accelerate the transition to a sustainable energy system by connecting and optimizing the world’s energy devices. A fully renewable energy system is dependent on flexible demand that can adapt to the intermittent supply from wind and solar. To create this flexibility, we need to connect to and control the fast-growing demand coming from electric vehicles, heat pumps and other energy hardware. This is what we’re doing at Enode. Our APIs power the next generation of green energy apps, with our customers representing over 250 million consumers worldwide. Yet, we’re still at the start of our journey, and we want exceptional people to join us.

We are looking for a Head of Scaled Services to lead our work on helping existing customers in the start-up, scale-up and mid-market segment build amazing products with Enode.

Enode serves a broad range of customers from many of the largest energy companies in the world to some of the most exciting start-ups in the industry. We are dedicated to providing a world-class customer success journey to both segments.

As the Head of Scaled Services your job will be to find out what it taks to succeed within the Scaled segment and execute on that - from defining the customer journey, making use of technology, building a team and engaging other stakeholders within the company (Sales & Marketing, Product etc.)

Enode is a start-up. Joining our company at this stage implies pulling up your sleeves and building the ground work for our aspiration to become a globally leading climate tech company.

The role reports to our Chief Customer Officer and is fully remote within the US East Coast or Europe, with the occasional need for travel.

• Lead our work with existing customers for the Scaled segment (start-ups, scale-ups, mid-market)

• Build the customer success motion and strategy for this segment by building on previous experience and applying creativity, technology and strong problem-solving skills

• Build a high performing team by attracting, developing and retaining top talent

• Own, define, track and report on team KPIs

• Collaborate with other Customer Success leaders and functions within Enode including, Sales, Marketing and Product

• Help Enode achieve its mission to accelerate the energy transitionance management for a world-class sales team together with revenue operations

• Leadership experience, preferably from an early-stage start-up context

• Experience from customer-facing function, e.g., customer success, sales or marketing

• Strong problem-solving skills and the ability to execute and “get shit done”

• Commercial mindset

• Creative, “outside-the-box” thinker

• Interest in cutting edge technology to serve customers better is an advantage

• Bonus: Expert on API business models, energy markets, DERs and/or demand response

• Must: Passion for our mission of accelerating the energy transition as well as empathy for the team and our customers.

• A stimulating, fun, and caring work environment with high drive and ambition

• Opportunity to join an early-stage climate tech startup with global aspirations

• Competitive compensation, including a very attractive employee option program

• Unlimited PTO & flexible working schedule

• A remote-first setup

• Stipend for setting up your home office & co-working space

• Regular offsites with the team in various exciting locations (we went to Costa Brava 🇪🇸 on the last one)

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Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.