IBM zOS Technical Support Specialist

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

The Client Innovation Center Zagreb in Croatia is one of the strategic IBM Centers for global delivery of Technology Support Services to clients worldwide. Our teams deliver extraordinary client experience and ensure that client businesses are moving forward by combining skills and our best technical solutions with client needs.
The center is located in the City Plaza complex reachable easily by public transportation and offering a variety of content including cafes restaurants shops as well as a fitness center and kindergarten.

Your Role and Responsibilities
This role specializes in performing data analysis problem diagnosis and providing technical corrective action plans. The successful candidates will own the process of reviewing mainframe parsed logging data related to zOS and for specific clients.

The successful candidates will prescribe corrective action plans to the customer which would include explaining the nature of the logging output and the possible impact (business and technical) to the customer environment.

The candidates will draw on their personal technical knowledge/experience and partner with IBM product technical support (via the Case management process) the customer assigned IBM team and the customers technical team as part of this process.

Responsibilities:

• Bi-weekly analysis of Sysplex events and errors (review of LOGREC software-record data processed and presented for analysis in a specific dashboard).
• Partner with the relevant IBM technical support teams the customer technical teams and extended IBM network to create a client specific report with individual recommendations for corrective action.

Required Technical and Professional Expertise

• Excellent written and verbal communication skills being able to confidently engage with both the customer technical team or management contacts clearly present the outcome of data analysis and corrective actions plans to a technical and non-technical audience
• 5+ years experience in zOS problem determination and applied knowledge of the IBM support process
• Applied experience as z/OS system programmer
• Applied knowledge of JCL TSO SDSF JES2 ISPF
• Understand of how to maintain design and provision z/OS considering various architecture and deployment models
• Expert knowledge of z/OS tasks: Configuration & patch management Log monitoring Access management Improve security posture Vulnerability scan execution and resolution

Preferred Technical and Professional Expertise

• Expert in z/OS; e.g. ability to read hexadecimal dumps
• Experience with IPCS to analyze dumps is preferable