IT Analyst

Eaton's ES AMER PCS division is currently seeking a IT Analyst.

What you'll do:

PRIMARY FUNCTION:

The primary function of this position is to provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile
Device, Printers) support with minimal supervision of a supervisor or senior peer. Customers include all of Eaton's
internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and
meeting defined SLAs for Incident and Request resolution.
Additional responsibilities, also performed with minimal supervision of a supervisor or senior peer, include the
following:
• Provide "smart hands" and eyes support for other infrastructure located outside of the Data Centers on

behalf of the Infrastructure SME teams.
• PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with
disposal of other infrastructure assets.
• Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2
Sites, and participation in site BCM Workshops for sites within the geographic Zone.
• Participation in IT initiatives that require site-level coordination, communication and/or implementation

ESSENTIAL FUNCTIONS:

Note: All of the following functions will be performed with minimal supervision of a supervisor or senior peer.
A. Deployment, configuration and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware,
PC/laptop operating system and standard productivity software for internal IT users at locations within a
geographic Zone.
B. Follow standard ITSM processes of Asset Management, Change Management, Incident Management,
Request Management, Problem Management and Project Management to serve internal IT users and
drive high performance against operational metrics.
C. Share information about best practices with internal IT users to increase user satisfaction and
productivity.
D. PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist
with disposal of other IT assets.
E. Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for
Category 2 Sites, and participation in site BCM Workshops for sites within the geographic Zone.
F. Participate in application, infrastructure, security and OpEx initiatives and support activities as needed
related to site infrastructure that requires physical on-site presence, interaction with site personnel
and/or expertise about site-based IT systems.
G. Provide "smart hands" and eyes support for other infrastructure located outside of the Data Centers
on behalf of the Infrastructure SME teams.
H. Assist with support of various site-based IT systems that are not supported by Enterprise IT teams.
This varies widely from site to site.
I. Particpate as part of a team related to trouble-shooting and resolution of larger IT System issues. May
also participate in efforts related to Root Cause Analysis and Problem Management.
J. Indentify opportunities for process and technology improvement
K. Liaison between IT and internal IT users to drive IT standards and assist with resolving serious IT
infrastructure issues.
L. Participate in internal audits related to IT processes, procedures and systems.
M. Influence IT budgeting, forecasting and spending for SIS and Site IT budgets.

Qualifications:

SPECIALIZED KNOWLEDGE:

• At least 1 year of experience in IT
• Bachelor's degree in IT, Systems or related.
• Fluent English

Intermediate Level Knowledge of the following:
• Microsoft Operating Systems
• Microsoft Office Suite
• Endpoint Devices - PC, Laptop, Mobile Devices, PC Peripherals
• Other IT Infrastructure (working knowledge) - network, servers, storage, phone systems
• Miscellaenous Equipment used in manufacturing locations such as bar code scanners, specialized printers,
industrial PCs, RF Scanners, etc.
• Customer Service
• Use of ticketing system and meeting Service Level Agreements
• IT Service Management - Asset Management, Incident Management, Request Management, Problem
Management and Change Management
Education, Experience and Certification Requirements:
• ITIL, MCSA, or comparable certification preferred

ADDITIONAL INFORMATION:

• Travel may be required, up to 10%.
• Intermediate level phone skills in order to provide support virtually.
• With minimal supervision of a supervisor or senior peer, participate in Merger and Acquisition activites such as
site closure, openening and relocation.
• Work environment ranges from office to manufacturing floor situations.
• May be contacted after hours for emergencies.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.