IT Business Applications Administrator

COSM

Cosm is a global technology company that builds end-to-end solutions for immersive experiences. We provide a full stack experience solution including the physical design, engineering, and manufacturing; as well as the software, display engine, and content needed to deliver immersive experiences at scale. Our technology enables people to experience entertainment in a new way, across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions.

THE POSITION

The Cosm Employee Technology team is responsible for making sure that Cosm’s employee have the tools they need to get their work done quickly and efficiently: Computers, SaaS services, and software. The IT Business Applications Administrator will be responsible for optimizing Cosm’s onboarding/offboarding processes and streamlining deployments and device management, as well as achieving a status of zero-touch provisioning and deployment across the organization. This role reports to the IT Director of Employee Technology.

Location* Cosm will consider applicants in either Los Angeles, California, or Salt Lake City, Utah.

Responsibilities: 

• Provisioning and maintenance of Cosm’s employee hardware (laptops, desktops, monitors, etc)
• Managing the full employee lifecycle from onboarding to offboarding
• Achieving a status of zero-touch provisioning and deployment across the organization
• Managing inventory of employee hardware
• Maintenance & upkeep of Cosm’s Identity provider, SAML/SSO, and provisioning services
• Create and update detailed documentation for all processes
• Maintenance and upkeep of MDM/MAM & JAMF
• Keeping Cosm’s software libraries current
• Frequent account & access audits

Qualifications:

• Minimum of 3 years working in corporate IT
• Minimum of 2 year experience managing MDM/MAM
• Minimum of 1 year experience managing JAMF
• Minimum of 1 year experience with software deployment services
• Pervious experience achieving a status of zero-touch provisioning in an organization
• Experience managing an org in Apple Business Manager
• Experience with Active Directory & major identity providers (Preferably OKTA)
• Minimum 1 year of experience setting up & managing SAML/SSO, 2FA, and SCIM Provisioning (Preferably with OKTA)
• Familiarity with modern IT Service Management platforms (ServiceNow, Jira, Freshservice, Zendesk, etc)
• Expert knowledge of Windows & Mac operating systems
• An Understanding of core IT principals: SMB, NFS, DNS, DHCP, TCP-IP, etc.
• Able to communicate in a professional and friendly manner with co-workers.
• Self-starter, energetic, strong organizational skills and ability to prioritize workload.
• Detailed, methodical approach to troubleshooting and resolving issues.
• Team player who is also comfortable working independently to maximize team/department performance.

Preferred Qualifications:

• Previous experience with an IGA solution
• Experience utilizing APIs