Lead Fraud Operations Analyst

About the Role

As the Lead Fraud Operations Analyst at Apollo you’ll be the hands-on technical lead for fraud investigations detection and prevention operations across our large-scale SaaS platform. You’ll combine security operations discipline data-driven investigation and engineering curiosity to safeguard Apollo’s customers and systems from abuse payment fraud and account compromise.

This is a highly technical cross-functional role—ideal for someone who thrives in cross occasionally ambiguous environments loves diving into SQL logs and source code and wants to become the de facto owner of Fraud Operations infrastructure tooling and processes.

What You’ll Do

Lead Fraud Operations and Investigations

• Act as the primary escalation point for complex fraud and abuse investigations across Apollo’s ecosystem.

• Perform root-cause analysis of new exploit behaviors account takeovers transactions and scaled abuse events using data queries (SQL Python) system logs and testing.

• Conduct forensic investigations into fraud model classifications rule bypasses and external abuse tool behaviors .

• Build and maintain investigation frameworks that allow rapid detection and classification of fraud patterns.

Develop and Optimize Fraud Detection Systems

• Configure tune and evaluate rules-based and model-driven fraud detection systems (e.g. Stripe Radar Signified or internal models).

• Collaborate with Engineering to enhance fraud detection logic and event pipelines; identify and close systemic gaps through code- or model-level feedback loops .

• Use Cursor or equivalent AI-assisted dev tools to review Ruby-based backend logic reverse-engineer fraud actor patterns and suggest mitigations.

• Design data instrumentation for new product surfaces to improve visibility and prevention efficacy.

Cross-Team Coordination and Incident Management

• Partner with Product Engineering and Security to define and operationalize incident handling and postmortem processes for fraud-related events.

• Lead cross-functional response efforts for fraud spikes or payment performance degradations.

• Serve as a bridge between Customer Support and Technical Teams —ensuring operational processes are consistent automated and scalable.

Mentorship and Enablement

• Train and coach Fraud Analysts Support and Billing teams in investigative methods and data literacy.

• Design KYC/KYB verification workflows that balance customer experience and risk control.

• Create and maintain documentation playbooks and knowledge bases for fraud and abuse response.

What You’ll Bring

• 5+ years of experience in fraud operations trust & safety or security operations roles.

• Strong SQL proficiency (joins CTEs aggregates); familiarity with Python and data visualization tools.

• Experience reviewing or debugging application code (Ruby preferred) using tools like Cursor GitHub Copilot or IDEs for root-cause exploration.

• Familiarity with payment systems (chargebacks disputes ACH) and the associated fraud lifecycle.

• Understanding of fraud detection models and risk-scoring logic; experience configuring or auditing rule-based systems.

• Exposure to threat intelligence OSINT or brand abuse takedown workflows a plus.

• Demonstrated ability to lead investigations independently prioritize in ambiguity and deliver results across multiple teams.

• Exceptional written and verbal communication skills; capable of translating technical detail into operational action.

• Comfortable working remotely in a fast-paced data-driven and highly collaborative environment.

The listed Pay Range reflects base salary range except for sales roles the range provided is the role’s On Target Earnings ('OTE') range meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors including the candidate’s experience qualifications and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year flex PTO and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical dental and vision benefits.

Annual Pay Range

$92000—$125000 USD