Manager, Commercial Customer Success

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What You'll Do:

• Hire, develop, and coach the best Customer Success talent in the marketplace
• Lead a team of 6-9 Commercial CSMs to exceed their retention and expansion numbers
• Develop, and constantly iterate, playbooks that drive outcomes from KeepTruckin’s clients
• Leverage data and analytics to advocate for the client base, care for team performance, and accurately forecast the business
• Own advocating for clients with internal stakeholders to drive value and ensure client outcomes are achieved

What We're Looking For:

• 2+ years proven track record of successfully leading a high performing Customer Success team in B2B SaaS, telematics and hardware experience a plus but not required
• Demonstrate the ability to lead a team of 6+ CSMs with Commercial clients each carrying a book of business in excess of $3M in ARR
• Execution focused leader with an emphasis on process excellence utilizing technology
• Ability to leverage data to inform decision making and identify opportunities to better service the existing account base
• Collaborative leader that fosters strong internal partnerships with key stakeholders in order to effectively advocate for clients
• Sharp focus on developing people to drive a high performance, learning, culture

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

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