Moderator - Social Media

​​About the Role:

We are seeking a detail-oriented Social Media Moderator to join our Content Team at Hims & Hers. In this role you will be responsible for moderating engaging with and responding to all comments and messages received across our organic and paid social media channels. As a key player in our social media strategy you will have the opportunity to build and maintain strong relationships with our new and ongoing customers as well as potential customers ensuring they feel heard and valued.

This is an hourly role and weekend and/or night shifts may be needed.

You Will:

• Monitor and moderate all incoming comments and messages on our social media platforms ensuring timely and appropriate responses

• Identify and act on opportunities to enhance customer relationships and improve overall engagement through proactive outreach and thoughtful responses

• Engage with our audience by fostering meaningful conversations and encouraging customer interaction on various social media channels

• Flag potential issues or concerns to the Communications and Content leads to ensure timely resolution and alignment with brand messaging

• Collaborate with the Marketing and Customer Support teams to address customer inquiries feedback and concerns effectively

• Analyze engagement metrics and feedback to inform content strategies and identify trends that can enhance customer experience

• Stay up-to-date with industry trends platform changes and best practices in social media moderation and community engagement

• Develop and implement community engagement strategies that promote a positive brand image and strengthen customer loyalty

• Prepare reports on social media interactions and provide insights on customer sentiment and engagement levels

• Advocate for our community by relaying customer feedback to relevant teams to help shape product offerings and marketing strategies

• Create and maintain a content calendar for social media responses to ensure consistency and alignment with brand messaging

You Have:

• 1-3 years experience in social media moderation community management or customer service preferably in a fast-paced environment

• Familiarity with social media platforms (Instagram Facebook Twitter TikTok etc.) and their community guidelines

• Strong written and verbal communication skills with a keen eye for detail and tone

• Strong interpersonal skills and the ability to build rapport with diverse audiences

• A proactive approach to problem-solving and conflict resolution

• Ability to analyze data and metrics to drive insights and improve engagement strategies

• Passion for brand building and a commitment to fostering a positive online community

Preferred Experience & Skills:

• Experience with Sprout Social is a plus

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO company holidays and quarterly mental health days

• Comprehensive health benefits including medical dental & vision and parental leave

• Employee Stock Purchase Program (ESPP)

• Employee discounts on hims & hers & Apostrophe online products

• 401k benefits with employer matching contribution

• Offsite team retreats

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