Now Hiring - Automotive Customer Service Advisor/Writer!

Hourly pay depends on experience plus Commission!! *Must have a valid driver’s license* Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register. Duties & Responsibilities • The first point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering. • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection. • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed by standard operating procedure directives. • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. • Effectively communicate with all associates, management, and customers; interpret and retain information and apply knowledge appropriately. • In designated locations, there may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities. • Maintain an organized and neat shop. • Adhere to all company policies, procedures, safety and environmental rules. • Other duties as assigned. Knowledge, Skills, and Abilities • High school diploma or equivalent required. • Valid Driver's License. • One year of related experience in the automotive service environment. • One year of sales experience preferred. • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. • Strong verbal communication skills. • Strong customer service skills. • Ability to work Days, Nights, Weekends, Holidays. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance. • Frequent standing and walking for long periods of time. • Frequently reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. • Climb up and down ladders to retrieve and stock merchandise. • Communicate effectively in person, by telephone, or by using telecommunications equipment. • Enter and locate information on the computer. • Presents information to small and large groups. • Visually verifies information, often in small print. • Safely operates a motor vehicle. Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status Job Type: Full-time Pay: From $16.00 per hour Expected hours: 40 – 45 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible schedule • Health insurance • Health savings account • Life insurance • Paid time off • Referral program • Vision insurance Shift: • 10 hour shift • 8 hour shift • Day shift • Evening shift Work Days: • Every weekend • Monday to Friday People with a criminal record are encouraged to apply Application Question(s): • Do you have open availability to work weekdays and weekends? • Are you comfortable with working in a position that is hourly plus commission? Experience: • Automotive Service Writing: 1 year (Required) • Automotive Parts: 1 year (Required) • Automotive Customer Service: 1 year (Required) License/Certification: • Driver's License (Required) Ability to Commute: • Long Island City, NY 11101 (Required) Ability to Relocate: • Long Island City, NY 11101: Relocate before starting work (Required) Work Location: In person