Order Desk Analyst

Order Desk Analyst

Position ID: req46031

Sector: BA North America

Functional Area: Sales

Location: Miami Office

Number of Openings: 1

Employment Type: Permanent

POSITION DESCRIPTION:

Order Desk Analyst

The Order Desk is the face of the company to the customer when it comes to order execution. This person will be engaged in regular communication with customers, assisting them with (but not limited to):

US sourced: inventory validation or other inventory points, product stowing to guarantee maximization of trucks and container space, proforma preparation and obtaining final confirmation before transforming them into a firm purchase order, purchase US products in the US SAP system, review packing lists, invoice the customer and finally submit documents to the Customs broker and the customer.

Foreign Sourced (non-US products): the process will be the same as the US Sourced with the exception that the Sales Operations Specialist will stop their process after the orders are sent for sourcing to the Supply Chain group and will resume once the shipping documentation has been validated and handed over by the Supply Chain Group and handed over to the Sales Operation Specialists. The invoice and its submission will need to be done by the Sales Operations Specialist.

Key operational responsibilities:

-Receive the purchase order or requisition from the customer.

-Enter the proforma in our ERP.

-Prepare stowage of the order in Max-Load software, propose maximization of the trailer or container usage to the customer.

-Review inventories of the US sourced products and communicate to the customers if needed.

-Send the proforma invoice to the customer.

-Communicate with the Credit department, Business Controller, Product Line Managers and other groups internally when needed in order to align tactics to ship out product.

-Maintain the system with updated information regarding shipping dates, availability dates, products and quantities.

-Modify orders to include replacement models.

-Review packing lists from the USA and guarantee that quantities and aligned in order to invoice the customer.

-Review documents provided by Supply Chain and guarantee that they are aligned to customer's needs as well as to the quantities and models shown in the ERP.

-Invoice the customer.

-Submit documents to the 3PL for final submission to the customer.

-Maintain good relationship with the customers.

-Ensure agreed service levels for our customers.

-Cooperate with Supply Chain, Product Line Managers, Finance Controller and other teams in the daily operations.

-Maintain daily interaction with freight forwarders (Expeditors) to ensure that there are no issues that would interfere with our shipments, export documentation, loading schedules etc.

-Resolve customer issues regarding product supply/pending orders.

-Daily management of our open order report to ensure product is secured & orders shipped; follow up with order desk team and sales team regarding open proformas, product purchased; credit issues are resolved.

-Ensure we have invoiced in a timely manner, clean up all back orders in the system

Minimum Qualifications:

Bachelor's Degree preferred

3 years of experience in customer service and logistics/export cargo

Fluent Spanish language preferred

COMPANY DESCRIPTION

Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. As a leading global appliance company, we place the consumer at the heart of everything we do. Through our brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household and professional products in more than 150 markets every year. In 2017 Electrolux had sales of SEK 122 billion and employed 56,000 people around the world. For more information go to www.electroluxgroup.com.