Order Network eXchange (onX) Implementation Manager

Order Network eXchange (onX) Implementation Manager

Department: Professional Services / Implementation Reports To: VP of Customer Success

Pipe17 is seeking a highly technical Implementation Manager to lead customer integration adoption and implementation of the Order Network eXchange (onX); a new agentic commerce interoperability standard.

This is a hands-on role at the intersection of AI commerce technology connectivity and post-purchase operations. You’ll be responsible for helping customers and partners implement the Order Network eXchange (onX) standard to modernize their order inventory and fulfillment data flows across systems such as OMS ERP WMS and 3PL platforms.

You’ll also work closely with product engineering and partner teams to define best practices for onX Model Context Protocol (MCP) and API-based orchestration and real-time data exchange between connected commerce systems.

What You’ll Do

• Lead customer implementations of integration inventory and order management  frameworks including early Order Network eXchange (onX) implementations.

• Translate complex order workflows across OMS ERP and fulfillment systems into scalable automation models.

• Develop Pipe17’s Order Network eXchange reference implementation including: templates and reference architectures for modern commerce MCP API and event-based data flows.

• Partner with solution engineers and product teams to optimize onX deployment testing and validation.

• Create onX onboarding guides integration documentation and technical enablement materials for customers and partners.

• Support pre-sales conversations by advising brands and 3PLs on connectivity and implementation strategies.

What You’ll Bring

• 5+ years of experience in commerce integration OMS/WMS/ERP connectivity or API-driven implementations .

• Strong technical understanding of modern commerce infrastructure and integration patterns (MCP REST APIs webhooks EDI event streaming etc.).

• Experience with platforms like Shopify NetSuite Manhattan IBM Sterling

• Exceptional communication skills and the ability to translate technical detail into business outcomes.

• Curiosity agility and the drive to build something foundational in a fast-moving industry.