Process Delivery Specialist - Employee Data Management

Introduction
Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities

• Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
• Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
• Provides solutions to issues brought up by the contact center according to policy guidelines set
• Processes may be inclusive of but are not limited to the following:
• Document Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to document type information
• Dispatcher (Planning & Scheduling Team) – assignment to practitioner/ processor correct work and volume allocation
• Data Entry – Complex processing of Transfers Department and Org Changes etc.
• Reporting – Generation of standard/regular and ad hoc reports
• Reviews validity and completeness of requests
• Provides data for any internal business controls team as required.
• Ensure compliance to the client’s existing standards.
• Implements and follows internal control measures and supports monthly compliance testing to ensure that processes meet business controls requirements
• Create update and review documentation related to processing reports and job aids used to manage data into the HR database
• Provides regular/scheduled and ad hoc reporting services to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clients
• Conducts analysis in ad hoc report requests to be able to provide concise and correct information to requestor
• Act as first level interface with end-users on reporting inquiries and issues
• Log all report transactions and completed tasks in the tracking Sheet
• Submits regular data feed file requirements to Global and/or data warehouse contact

Required Technical and Professional Expertise

• Candidate must possess at least a Bachelor’s/College Degree preferably Human Resources or equivalent
• Good English Communication (verbal & non-verbal) Skills
• Basic computer and internet navigation skills
• Amenable to working in shifting/night schedule
• Intermediate in MS Excel

Preferred Technical and Professional Expertise

• ERP working experience
• Ability to prioritize tasks manage multiple priorities and tight deadlines

Highly organized analytical results-oriented and has keen on details