Process Delivery Specialist - Lead to Cash

Introduction
The Order to Cash Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence Cognitive Solutions Cloud Infrastructure and Blockchain technologies to name a few.

Your Role and Responsibilities
Order to Cash Analyst you’ll be able to do the following tasks/functions:

• Ensure Customer Payments are applied accurately and timely in accordance with Service Levels Agreements.
• Apply receipts to open balances and Rectify processing errors if needed.
• Download customer remittance details and ensure customer payments are applied based on it.
• Research any unidentified payment receipts and work with Cash Collectors to determine correct posting.
• Maintain a Daily Cash Receipt file to document the processing time for the cash applied payments.
• Respond to inquiries regarding payment status.
• Create and distribute monthly reports.
• Attend Monthly AR Meeting to discuss On-Account and Suspense Account payments together.
• Review and update Desktop Procedures (DTP).

Required Technical and Professional Expertise
Required Professional and Technical Expertise:

• With Accounting Finance Business Economics or other related management degrees.
• Minimum of 0 to 1 year work experience in Finance and Accounting.
• With Basic understanding or working knowledge of general finance and various finance concepts and principles.
• With Basic knowledge or Beginner level in Excel.
• With good written oral and interpersonal communication skills.
• Ability to follow and complete straightforward stand-alone tasks within detailed instructions and predefined procedures.
• Ability to work independently in a fast-paced dynamic setting while maintaining accuracy and delivering against deadlines.

Preferred Technical and Professional Expertise

• Knowledge of SAP or Autorek/AutoBank is an advantage.
• Experience in Customer Service/AR support or handling customer inquiries is an advantage.
• Similar work experience of at least one year especially in a BPO or similar fast-paced setting.