Introduction
IBM is looking for professionals at the start of their careers or fresh graduates with fluent French and English language knowledge to support its prestigious Client from the Pharmaceutical industry as Operations Buyer.
The Operations Buyer is responsible for order fulfillment transactions and purchase order (PO) placement. The scope also covers other additional activities like PO changes and blocked invoice resolution in addition to order related help request handling via telephone or e-mail.
Your role and responsibilities
- Review requisition requirements
- Communication with requesters and suppliers for information when required (eg. regarding price and delivery)
- Procurement of low value purchases below given clip level
- Efficient processing of POs knowledge of SAP application and other client based applications
- Receive and handle email/call help requests from clients and document in JIRA timely and accurately
- Knowledge of all client specific processes and procedures
- Initiate new supplier set up as required
- Resolve blocked invoices and interface with support teams (eg. Accounts Payable) clients and suppliers on payment issues with Sourcing Buyer(s) and/or Category Manager(s)
- Ensure full quality compliance and audit readiness of all purchasing documents
- Follow up pending or delayed issues via phone / e-mail and escalate to leadership when necessary
- Escalate to appropriate Sourcing Buyer or Category Manager when required
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Strong verbal and written communication skills both in English and French (fluent)
- Proactive customer service skills
- Accuracy in data entry
- Time management
- Team player
- Telephone skills – handling and answering incoming client requests in a polite and professional manner with urgency
Preferred technical and professional experience
- MS Office – particularly Excel skills are desired but not a must
- MS Outlook knowledge is considered an advantage
- SAP knowledge is considered an advantage
- JIRA / SNOW knowledge is considered an advantage
- General IT affinity