Program Manager | Financial Services | Remote

YOUR OPPORTUNITY

We are looking for a confident and talented Program Manager who is not afraid of taking on tasks with a HUMAN, BOLD, INVESTED attitude! You will hit the ground running to help us get internal teams and external clients as engaged and as excited as we are about improving their experiences at the intersection of value-where customer, employee, and business needs meet.

As a Program Manager, you will oversee all aspects of client project execution, including client contact for specific project responsibilities, leading and/or assisting with study design and implementation, ensuring the ongoing program is operating according to plan, managing new client ad-hoc requests and changes, and coordinating with other internal departments for delivery.

In this position, you can have an immediate impact in a high-growth environment. With the projects and initiatives ahead, the role demands a smart, hardworking, and passionate individual to hop on board. You will be working closely with the Customer Success team to deliver high-quality solutions to internal and external stakeholders. You are the voice of our world and will be a proud ambassador of our brand.

WHO WE ARE

At InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it! As a team, we recognize that every moment offers a new opportunity to make an impact and leave our mark. We take deliberate action to make the lives of our families, teammates, clients, and community better with every interaction.

We are dedicated to our game-changing mission of Experience Improvement (XI), helping our clients improve experiences at the intersection of value-where customer, employee, and business needs come together. We consistently challenge the status quo in the customer experience (CX), employee experience (EX), market research (MX), and product experience (PX) industries with our hyper-modern technology platform, decades of domain authority, and global teams of experts. And we have more innovation in store!

Are you ready to #OwnTheMomentsThatMatter with us?

WHO YOU ARE

A successful Program Manager must have strong attention to detail, are able to multitask effectively, and are a clear communicator. This position is a good fit for individuals who:

• 3+ years experience in various aspects of client project/program management, including governance, process improvement, and best practices
• Bachelor's Degree (or equivalent) or higher preferred
• Strong program and project management methodology background, including schedule, scope, issue and risk management experience
• Prior work experience in customer experience, market research, or process management
• Communicates, if not over-communicates, effectively and effortlessly with internal and external stakeholders
• Ability to grasp new technology platforms and quickly understand how to use and manipulate new technology
• Aptitude to resolve complex and diverse issues, and meet deadlines
• Strong logic, quantitative, and analytical skills
• Willingness to learn and not be afraid of change
• Love working in a collaborative, high-tech, fast-paced environment and
• Focus on listening and understanding customer needs
• Desire to build and maintain good relationships with internal/external partners
• Willingness to take ownership and be accountable for responsibilities
• Proficient with Google Suite (Gmail, sheets, slides, forms, etc)
• Inspirational team player, colleague, and culture champion within InMoment

WHAT YOU'LL DO

A Program Manager will oversee the operational aspects for sold client programs including but not limited to:

• Client Management (develop communication plans, meeting agendas, timelines and status updates on new and ongoing initiatives)
• Coordination of internal team efforts
• Change management
• Ensure SLAs are being met
• Troubleshoot issues as they occur
• Develop and maintain program documentation
• Onboarding of new team members
• Mentor junior team members
• Monitor project budget
• Resource forecasting and planning
• Finance planning & invoicing
• Successful delivery of multiple projects over a sustained period of time

You demonstrate the following core competencies:

• Problem-solving
• Collaboration
• Client-centricity
• Proactiveness
• Navigate larger scale or complex program challenges
• Demonstrable understanding and interpretation of client needs
• Ability to manage and prioritize workload

WHAT YOU'LL GAIN

• Autonomy - We trust our employees and offer an extremely flexible work schedule
• Unlimited PTO - We encourage all employees to recharge!
• Medical with HSA (which includes generous employer match & contribution) and FSA options
• Dental and vision insurance
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Generous Parental leave program
• Legal, ID theft, and employer-paid disability and life insurance
• Access to wellbeing initiatives and offerings such as our Employee Assistance Program
• Fun, innovative, collaborative, supportive working environment
• Inclusion and Diversity teams - Women of InMoment and InMovement
• Employee rewards and referral programs with generous payouts
• An opportunity to truly 'Leave your Mark' in a global organization. Come join our team!

KEY RELATIONSHIPS

Reports to the Senior Program Manager

At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.