Quality Assurance Analyst

At IBM work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so lets talk.

In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

·        Conducts quality review and assists in the monitoring and enforcement of proper procedures and protocols at all times.

·        Prepares and presents performance analysis QA reports and/or other information on quality performance.

·        Analyzes defects or improvement opportunities within the process and individual performance and develop recommendations for corrective action.

·        Documents workflows changes and procedures. Ensures full documentation of all data supporting the quality monitoring activities.

·        Maintain close coordination with all operations leaders (Process Expert/TL/Manager) Process Trainer/s and Process Owners to ensure the accurate and timely sharing of QA results and analysis.

·        Assists in managing customer relationships both internal and external.

·        Assists or leads training efforts to maintain consistent and accurate standard procedures.

·        Any other tasks that may be assigned by the supervisor/manager.

Bachelor's Degree

Bachelor's Degree

·        Confidence poise and professionalism when interacting with customers and leaders in a global environment.

·        Willingness to learn new skills both quantitative and qualitative in focus.

·        Strong communication customer management and meeting facilitation skills.

·        Ability to establish effective relationships with customers and operations team members.

·        Strong analytical and reasoning skills.

·        Ability to act impartially in the evaluation of process and individual performance.

·        Strong attention to details and listening skills.

·        Demonstrated the ability to multi-task and rapidly learn diverse tasks/ responsibilities.

·        Knowledge in project management is a plus.

·        Knowledge of Quality Tools and Techniques (TQM Six Sigma etc) and Process Training or both is a plus.