Real Property Damage Claims Adjuster

Description

$60000-$65000

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs insurance technology providers and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting we can’t wait to meet you.

About the role

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.

• Passionate claims professional who cares about the customer and their experience.

• Sense of urgency - at all times. That does not mean working at all hours.

• Conflict-enjoyer. Conflict does not have to be adversarial but it HAS to be conversational.

• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.

• Anti-status quo. You don’t just wish things were done differently you act on it.

• Provide prompt courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests

• Gather necessary information from customers to initiate the claim and determine the appropriate course of action

• Manage an inventory of claims establish initial reserves for all potential exposures and adjust as appropriate throughout the claim

• Coordinate the repair if necessary for the property damage

• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling

• Communicate and coordinate with involved parties regarding negotiations and settlement

• Provide input for continuous development best practices and process improvements

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.

• Passionate claims professional who cares about the customer and their experience.

• Empathetic. You exercise empathy and patience towards everyone you interact with.

• Sense of urgency - at all times. That does not mean working at all hours.

• Conflict-enjoyer. Conflict does not have to be adversarial but it HAS to be conversational.

• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.

• Anti-status quo. You don’t just wish things were done differently you act on it.

What we need

We need you to do all the things typical to the role:

• Provide prompt courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests

• Gather necessary information from customers to initiate the claim and determine the appropriate course of action

• Manage an inventory of claims establish initial reserves for all potential exposures and adjust as appropriate throughout the claim

• Coordinate the repair if necessary for the property damage

• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling

• Communicate and coordinate with involved parties regarding negotiations and settlement

• Provide input for continuous development best practices and process improvements

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)

• Experience with handling real property damage this is not required but encouraged

• Minimum of 1 year experience with insurance claims and/or customer service

• Active adjuster license required: resident state license if available otherwise a Designated Home State (DHS) license

Benefits

• Generous health-insurance package with nationwide coverage vision & dental

• 401(k) retirement plan with employer matching

• Competitive PTO policy – we want our employees fresh healthy happy and energized!

• Generous family leave policy

• Work from anywhere to facilitate your work life balance

• Apple laptop large second monitor and other quality-of-life equipment you may want. Technology is something that should make your life easier not harder!

Additionally we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role

• Work toward reducing and eliminating all the administrative work from an adjuster role

• Foster a culture of empathy transparency and empowerment in a remote-first environment

At Reserv we value diversity in backgrounds perspectives and life experiences and believe that diversity in viewpoints and critical thinking drives innovation first-principles thinking and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role we would love to hear from you!