Salesforce Business Analyst

Salesforce Business Analyst

About Wipro

Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 260,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Diversity and Inclusion at Wipro

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

Make Progress Thrive

We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.

We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.

The role

Client is a leading health care device manufacturer who has global presence and using Salesforce Service cloud for their customer interactions. Candidates will get exposed to multiple clouds within the engagement with good learning curve

What you will do

• Primarily responsible for solutions supporting Customer Experience IT functions such as Customer Care, Product Support, Field Sales, and general commercial operations.
• Perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff.
• Develop supporting documentation such as process flows, mockups, and system/technical interface diagrams.
• Analyze existing business process to recommend improvements based on an understanding of Salesforce configuration best practice.
• Communicate effectively with business users on the status of enhancements and open production support tickets.
• Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components.
• Assist with development and maintenance of field reports/dashboards using either SFDC report builder, Wave or other BI tools available at the Client.
• Ensure all projects have detailed functional specs to document what will be delivered to end users, written for a business and IT audience.
• Provide guidance for complex business and solution engineering challenges.

Who are we looking for

• Minimum 5 years of experience
• Hands-on experience with SFDC Service Cloud
• Knowledge of SFDC Experience Cloud
• Knowledge of Health Cloud

Salesforce Sales Cloud