Salesforce Business Associate Analyst

Marketing Product and Digital Division
As a member of our Marketing, Product and Digital team, you will have an exceptional opportunity to help grow your career while driving change across many facets of the business. The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.

• Support CNB's Salesforce users by troubleshooting inquiries, logging & tracking issues and assisting in triaging situations
• Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders
• Understand cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions
• Perform and / or coordinate UAT testing; work with SFDC COE business and technical teams on defect remediation
• Serve as a point of contact from the SFDC COE team for day-to-day support of the Salesforce platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation
• Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap
• Help maintain and improve knowledge base & training material accessible by support team and business users to minimize cases and avoid repeat issue escalation
• Help to create and maintain custom reports and dashboards for various teams
• All other appropriate duties as required.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum of 1 - 2 years Microsoft Office experience
• Minimum of 1 - 2 years of business/data analytics experience (school experience accepted)

Skills and Knowledge