Security Operations Technical Delivery Lead

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
As part of a team based on client site in Melbourne CBD this role is responsible for overseeing delivery of all managed security services for a key client this is a critical role that requires a special blend of hands on security technical skills combined with consulting delivery experience with the ability to foster excellent relationships with stakeholder groups.

• Manage and lead the governance of security operations services to support client maintaining a robust security posture
• Act as escalation point for client related to any matter on managed security services
• Establish key security performance indicators that ensure proper service delivery and continuous service improvements
• Ensure that the Cyber Security team is on top of the day-to-day security platform management monitoring detection analyses and response to threat indicators malicious activities from security systems and intelligence
• Ensure security detection protection response and recovery standards processes and procedures are up to date maintained and followed
• Liaise with other teams (internal and external) to ensure threat indicators are rated by severity and responded to in a manner consistent with the threat
• Define measure and produce aggregated performance metrics and progress report across all functions of cybersecurity services delivered to client
• Ensure that the Cybersecurity operations team is constantly equipped with the necessary security advice guidance and technical expertise resulting in outstanding service delivery

Required Technical and Professional Expertise
*please note – due to the nature of the role you will be required to be on client site full time in addition you must be an Australian Citizen*

• Previous client delivery experience within security operations environment
• Experience in large scale IT security operations practices with proven understanding of IT technologies and current threat landscape
• Excellent analytical and problem-solving skills with the ability to prioritise and manage multiple complex projects simultaneously
• A thorough understanding of customer service-related performance metrics
• Experience in crisis management
• Understanding of regulatory frameworks such as AESCSF SOCI Act
• Technical experience on network security Firewalls IPS Proxies PAM Platforms Endpoint security (AV/EDR) SIEM Email security

Preferred Technical and Professional Expertise

• CISSP: Certified Information Systems Security Professional
• CISM: Certified Information Security Manager
• GSNA: GIAC Systems and Network Auditor: AUD507: Auditing Networks Perimeters and Systems
• GSLC: GIAC Security Leadership Certification: MGT512: SANS Security Leadership Essentials For Managers with Knowledge Compression