Selling - Customer Service Representative

About Down East Seafood For over 30 years, Down East Seafood has been a go-to source for the freshest, highest-quality seafood among New York’s most celebrated chefs. What began as a single van sourcing clams from Maine has grown into a full-line seafood operation, delivering sustainably sourced selections six days a week across the Tri-State area. Based in a 17,000-square-foot facility in the heart of Hunt’s Point, the Bronx, Down East combines local expertise with coastal reach—providing premium seafood to restaurants in NYC, Westchester, Long Island, Southern Connecticut, and Northern New Jersey. With a commitment to freshness, traceability, and chef-focused service, Down East continues to bring the ocean’s bounty straight to the back of house. Position Summary:Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. What you’lldo: • Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system. • Run production reports as requested by the warehouse team. • Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available. • Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members. • Build and maintain customer relationships. • Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service. • Assist with processing special orders and customer price lists. • Run credits as approved by management. • Assist with AR/AP functions. • Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent. • Attend sales meetings and take part in sales activities as needed. • Additional projects or tasks may be assigned as needed.About you: • High School Diploma or higher degree required. • 2-4 years of meat industry experience required. • Minimum 4 years in customer service/sales required. • Ability to read, write, and speak fluently in English language required. Spanish a plus. • Strong technology and computer skills required. Experience with Canopy system a plus. • Must be a team player with a positive attitude. • Self-motivated, professional ability to multitask, and work well under pressure.LI-DV1 #IND1 The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor. Perks & Benefits: • Paid Vacations, Paid Holidays • Health, Dental and Medical Benefits • Weekly pay • Life Insurance • 5% above cost for our high-quality food products • Employee discounts for travel and events • 401k • Employee Stock Purchase PlanThe Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.