Senior Director of Renewals

The Role

We are seeking a Senior Director of Renewals to own refine and drive the renewal strategy for our client base. This leader will wake up every day focused on protecting and growing our recurring revenue ensuring our customers renew with confidence and contributing directly to our mission of delivering mental health support at scale.

The right person brings both a strategic mindset and an operational rigor—someone who can look around corners anticipate risks and build scalable systems while also coaching a high-performing team to execute with excellence. This is a highly visible mission-critical role that blends strategic leadership with hands-on ownership of renewal outcomes.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Own Renewal Performance: Build and execute strategies that proactively protect and grow recurring revenue; The Senior Director of Renewals will also be expected to manage their own book of high tough renewals as a player/coach role

• Lead & Inspire: Manage coach and scale a team responsible for renewal execution ensuring they are equipped to manage conversations remove friction and close renewals on time

• Drive a Proactive Strategy: Develop and own a forward-looking renewal playbook that anticipates risks and engages clients early reducing surprises at renewal time

• Use Data to Inform Decisions: Build and leverage data-driven insights to forecast identify churn patterns segment accounts and tailor proactive strategies that drive retention and expansion

• Forecast with Accuracy: Lead renewal forecasting and pipeline management to ensure predictability and transparency of retention performance across the business

• Identify Expansion: Work cross-functionally to monitor accounts identify upsell opportunities and ensure expansion signals are acted on through automation and human-led plays

• Leverage Insights: Build systems and processes to identify churn risks early communicate trends to leadership and drive action plans across the business

• Be Customer-Centric: Ensure renewal offers and strategies reflect a deep understanding of customer goals product usage and desired outcomes anchoring conversations in value and impact

• Partner for Growth: Collaborate with the product team to share renewal insights and help shape the roadmap based on customer needs and retention drivers

Who You Are

• Strategic Leader: You’ve successfully owned renewal or recurring revenue strategy at scale and know how to set vision goals and pathways for improvement

• Customer Obsessed: You bring empathy high emotional intelligence and a deep understanding of how to connect customer goals to product value

• Results-Driven: You thrive on moving the needle on renewal and churn metrics and can translate big goals into daily actionable execution

• Proactively Oriented: You anticipate risks before they happen and put strategies in place that drive retention ahead of contract deadlines

• Data-Driven: You ground decisions in data and know how to build interpret and act on metrics that lead to measurable results

• HealthCare Ecosystem: You are familiar and intimate with the US healthcare ecosystem and how Modern health fits in; Global Benefits experience is a plus

• Analytical & Insightful: You see patterns in data build systems to track them and translate insights into clear actions that improve performance

• Communicative & Influential: You’re a strong communicator who can motivate internal teams and transform customer conversations into outcomes

• Team Builder: You’ve managed and scaled high-performing teams set stretch goals and coached people to exceed expectations

• Commercial Mindset: You balance customer advocacy with strong commercial acumen able to connect utilization business outcomes and contract value

• Operationally Excellent: You’re skilled at implementing processes and systems that scale without losing sight of individual customer experiences

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance

• High Deductible Health Plan with Health Savings Account (HSA) option

• Flexible Spending Account (FSA)

• Access to coaches and therapists through Modern Health's platform

• Generous Time Off

• Company-wide Collective Pause Days

Family Support:

• Parental Leave Policy

• Family Forming Benefit through Carrot

• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k

• Financial Planning Benefit through Origin

But wait there’s more…!

• Annual Wellness Stipend to use on items that promote your overall well being

• New Hire Stipend to help cover work-from-home setup costs

• ModSquad Community: Virtual events like active ERGs holiday themed activities team-building events and more

• Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

• Zone 1: San Francisco Bay Area and New York City Metro

• Zone 2: All other California locations and Seattle WA

• Zone 3: All other New York locations All other Washington locations Washington DC Austin TX CT IL MA NH NJ OR RI VT

• Zone 4: All other Texas locations AL AK AZ AR CO DE FL GA HI ID IN IA KS KY LA ME MD MI MN MS MO MT NE NV NM NC ND OH OK PA SC SD TN UT VA WV WI WY

Compensation for the role will depend on a number of factors including a candidate's qualifications skills competencies and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Zone 1

$255400—$300500 USD

Zone 2

$229860—$270450 USD

Zone 3

$229860—$270450 USD

Zone 4

$204320—$240400 USD