Senior IT Operations Analyst

About 1Password:

We all have important information we need to manage and protecting it should be easy. Over 150000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about. Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

1Password is being shared with new people every day and we’re adding people to our team to keep up. We’re looking for a Senior IT-Ops Analyst to help make sure our team has reliable support for our internal users. As a member of the IT team you’ll help us elevate our capabilities and help drive data driven solutions.

The Senior IT Ops Analyst will serve as a mentor and role model for the IT Support team demonstrating expertise in project work technical troubleshooting and internal user support. They will be familiar with automations and integrations across critical IT systems take ownership of high-impact support functions and adapt to a fast-paced evolving environment. The role involves creating documentation identifying patterns in troubleshooting and managing time efficiently with minimal supervision.

This is a remote opportunity within Canada and the US.

What we're looking for:

• 5+ years of work experience in an IT role in a Mixed OS environment

• Demonstrated mentorship experience.

• A passion for learning and helping others with a growth mentality.

• Enthusiasm for elevating the technical knowledge of others helping them utilize technology to do their best work

• Exceptional written communication skills and the ability to communicate effectively at any tech level translating complex technical concepts into plain English.

• Experience with various SaaS Services.

• Proven ability to handle project work technical troubleshooting independently and effectively.

• Experience with creating and managing SLA functions in a modern ticketing system.

• Expertise with building scalable ticketing workflows.

• Familiarity with major MDM platforms and identity management systems. (Jamf Kandji Microsoft MDM Okta One Login)

What you can expect:

• Collect information analyze it and find solutions for hardware and software issues while providing guidance to other team members.

• Own high impact projects related to increasing end user satisfaction productivity and security.

• Contribute to the design implementation and maintenance of IT support policies and procedures ensuring best practices are followed.

• Develop and execute processes related to more effectively supporting the organization.

• Drive day-to-day ticketing and ad hoc support with a high level of expertise.

• Helping ensure measurable team efficiency and effectiveness through reporting.

• Lead and mentor the support team fostering a collaborative and growth-oriented environment.

USA-based roles only: The Annual base salary for this role is between $111000 USD and $151000 USD plus immediate participation in 1Password's benefits program (health dental 401k and many others) utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs.

Canada-based roles only: The Annual base salary for this role is between $93000 CAD and $125000 CAD plus immediate participation in 1Password’s generous benefits program (health dental RRSP and many others) utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs.

At 1Password we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

What we offer:

We believe in working hard and resting hard. We’re always looking for new ways to support our team members but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy

> 💖 Company-wide wellness days off scheduled throughout the year

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

Growth and future

> 📈 Employee stock option program for all full-time employees

> 💸 Retirement matching program

> 💡 Training budget 1Password University access and learning sessions

> 🔑 Free 1Password account (and friends and family discount!)

Flexibility and community

> 🤝 Paid volunteer days

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status. Be yourself find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005 we can safely say we're experts at building remote culture. That said remote work at 1Password does mean working from your home country. If you've got questions or concerns about this your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law.

Candidate Privacy Notice

When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc. (dba 1Password 1Password we us or our) your information is stored in Lever in accordance with Lever's Service Privacy Notice . We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background.

Candidates may also optionally choose to self-identify their race/ethnicity gender identity sexual orientation age and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application. If you have any questions about the collection or use of this information please contact [ [email protected] ] .

When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at [ [email protected] ] or through 1Password Support .