Senior Learning Experience Designer

An overview of this role

GitLab is seeking a Senior Learning Experience Designer (LXD) to join our Professional Services team. In this role you'll leverage your strong instructional design and technical expertise to create engaging outcome-driven learning experiences for our global customer base. You'll apply adult learning theory modern instructional design best practices and a strong understanding of technical concepts to develop scalable modular content that drives customer success.

About the Role

As part of the Professional Services team you'll help create high-impact learning experiences that deliver value at scale—empowering our customers to become not just GitLab experts but champions of our brand. The ideal candidate has experience creating Instructor-led on-demand digital modules videos interactive hands-on labs workshops and certification materials. You should be passionate about learning and adept at simplifying complex technical topics.

What You'll Do

• Design and develop high-quality educational content including instructor-led and digital courses presentations hands-on labs and assessments that meet defined learning outcomes

• Use your instructional design expertise to review courses recommend improvements and help enhance our learning offerings

• Apply instructional design methodologies and adult learning principles to create compelling effective training solutions

• Collaborate with subject matter experts (SMEs) curriculum developers and cross-functional teams (e.g. Sales Engineering Support and Professional Services) to ensure content aligns with product updates and business goals

• Partner with other team members to design plan develop analyze and maintain engaging learning experiences that support self-paced virtual delivery formats

• Contribute to the development and maintenance of technical systems tools and environments that support scalable and consistent training programs

• Assist in the development of certification and accreditation exam content including item writing and scoring rubrics criteria

• Continuously improve and iterate on content based on learner feedback new product features and evolving best practices

• Stay informed on GitLab's latest features and ensure content remains accurate and up to date

What You'll Bring

• 5+ years experience in enterprise customer-facing roles such as curriculum developer instructional design technical trainer or consulting engineer (ideally in a subscription/SaaS environment)

• Strong understanding of adult learning principles instructional design models and learning theories

• Proficient with eLearning tools such as Articulate Rise Storyline Captivate Clueso and Camtasia as well as productivity tools including Adobe Acrobat Google Suite and Microsoft 365

• Hands-on experience with GitLab CI/CD security features and DevSecOps workflows along with familiarity with the software development lifecycle DevOps practices and cloud-native technologies (e.g. Kubernetes containers microservices); GitLab certification(s) strongly preferred

• Skills in graphic design or multimedia development (e.g. videos slide decks job aids)

• Knowledge of Learning Management Systems (LMS) and familiarity with eLearning standards such as xAPI and SCORM

• Excellent communication and collaboration skills

• Experience designing and delivering curriculum to large enterprise audiences

• Familiarity with open-source communities and software

• Relevant certifications (e.g. GitLab Certified Professional Microsoft Certified Trainer)

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education experience knowledge skills abilities of the applicant equity with other team members alignment with market data and geographic location. The base salary range does not include any bonuses equity or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$117600—$168000 USD