Senior Product Analyst

This is a remote opportunity and we would be interested in applicants from USA time zones only at this time.

The Opportunity:

We are looking for a Senior Product Analyst who can lead analytics for our function. You will use Grafana as a platform to produce analytics about Grafana Labs documentation artifacts to leverage data - including user behavior and customer feedback - to inform documentation strategy development and continuous improvement. This role bridges internal and external user needs with business goals by partnering with technical writing managers and engineering and product managers to analyze performance uncover opportunities and ensure documentation delivers measurable value and achieve success.

Internally we want to better understand how users learn and progress through our software and its accompanying documentation and learning products and we use our own stack to get that done as well as to teach others how to do similar things. This role will partner closely with our self-serve cloud analytics and engineering departments and report to our Manager Documentation Platform in an all-remote team of documentation platform engineers and technical writers.

You will be joining a platform team of two engineers within the documentation team that builds tooling and automation for the presentation and interactivity of our documentation and learning. We work in the R&D part of the organization alongside product managers and engineers.  The aim of the role is to help measure what makes documentation effective for user success and sharing our knowledge and experience to the open source community. Grafana are leaders in writing open documentation and we think we want to share how we to measure and make effective documentation.

If working at the intersection of analytics knowledge management and open source software is something you’re excited about we’d love to hear from you.

What You’ll Be Doing:

• Partner across areas to establish top-level KPIs and dashboards for the documentation function

• Guide the instrumentation of product data in collaboration with our PMs Product Design and Engineering teams.

• Play a key role in the implementation of our product analytics tooling like RudderStack and BigQuery.

• Develop dbt models to transform and test our growth data in partnership with our Analytics Engineering team.

What Makes You a Great Fit:

• Can partner across organizations and some familiarity with typical product KPIs and frameworks like DAU/MAU funnels and A/B testing.

• Can write complex yet efficient SQL

• Use any of the following tools: Tableau Looker Mode Hex or of course Grafana!

• Write dbt models and work with product analytics tooling like Heap Pendo Amplitude or FullStory.

• Have excellent communication skills in both written and verbal form.

Bonus Points For:

• Have knowledge about observability

• Are familiar with Airflow or Prefect and generating ETL jobs

• Have experience with measuring documentation as it relates to user success and business impact

In the United States the base compensation range for this role is $127651- $153180. Actual compensation may vary based on level experience and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs) giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.