Senior Product Manager - Order Fulfillment Experience (QuickPack)

Here at Shippo we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses marketplaces platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates print labels automated international documents shipment tracking facilitate the returns process and more.

How we’ll deliver success:

Shippo is seeking a Senior Product Manager to lead one of our web application teams focused on the Order Fulfillment experience including our pick & pack workflows.

In this role you will own the customer-facing workflows that warehouse and back-office teams use every day to pick pack and ship orders—turning “order placed” into “order out the door” as quickly and accurately as possible.

You’ll define and execute a product strategy that improves fulfillment speed and accuracy reduces operational complexity and drives measurable impact for merchants of all sizes. You’ll work cross-functionally to identify the most important fulfillment problems to solve leveraging a deep understanding of user behavior operational workflows data insights and market trends to prioritize and deliver features that unlock growth and efficiency.

This role requires a balance of strategic vision data-driven decision making and strong execution. You’ll champion customer empathy (especially for warehouse operators and operations leaders) collaborate across teams and ensure our fulfillment and QuickPack experiences evolve to meet the needs of merchants as they scale.

What Success Looks Like:

You deeply understand merchant and warehouse pain points around picking packing and preparing shipments — and translate those insights into impactful product solutions.

You use data and experimentation to drive strategy prioritization and product decisions for fulfillment flows (e.g. time-to-ship mis-ship rate packing errors operator efficiency).

-You make smart trade-offs balancing operator experience merchant business goals and technical constraints.

-You align stakeholders across product engineering design partnerships CX and leadership around a clear fulfillment product roadmap.

-You deliver improvements that directly enhance fulfillment efficiency customer satisfaction and revenue impact for Shippo and our merchants.

Shipping & Handling Responsibilities

• Own and evolve Shippo’s Order Fulfillment experience within the web application from order readiness through label creation and handoff to carriers.

• Develop and execute a strategic roadmap for pick & pack workflows informed by user research data insights and competitive analysis (e.g. batch picking pack station flows verification steps exception handling).

• Define and monitor key success metrics for fulfillment ensuring outcomes are measurable and tied to merchant value (such as time-to-fulfill error rates on-time dispatch and operator productivity).

• Partner closely with engineering and design to deliver high-quality intuitive workflows that are performant and scalable for merchants ranging from small shops to high-volume shippers.

• Conduct ongoing discovery with merchants warehouse operators and internal teams to understand how Shippo is used in real fulfillment environments where friction exists and which opportunities create the most impact.

• Collaborate with cross-functional partners — including carrier partnerships customer success sales and marketing — to ensure product decisions reflect customer needs operational realities and business objectives.

• Champion a data-informed culture by leveraging experimentation A/B testing and analytics to guide decision-making and validate new fulfillment capabilities.

• Ensure fulfillment experiences are tightly integrated with the rest of Shippo’s platform (orders labels carriers and tracking) to provide a cohesive end-to-end experience.

Do you tick the boxes?

• 5+ years of Product Management experience including ownership of customer-facing experiences or core operational workflows.

• Demonstrated success driving strategic roadmaps with measurable business impact.

• Strong analytical skills with experience leveraging data metrics and experimentation to inform decisions.

• Excellent communication skills both written and verbal with the ability to influence and align diverse stakeholders.

• Customer-first mindset with proven ability to turn qualitative insights into product strategy and roadmap.

• Experience in eCommerce fulfillment warehouse operations order management WMS or shipping workflows is a strong plus.

• Comfortable working in a fast-paced environment with evolving priorities.

What is in the Shippo Package?

• Healthcare coverage for medical dental and vision (90% avg. covered by the company incl. dependents). Pets coverage is also available!

• Take-as-much-as-you-need vacation policy & flexible working

• One week-long company wide winter shutdown

• 3 Volunteer Days Off (VTOs)

• WFH stipend to set up your home office

• Charity donation match up to $100

• Dedicated programs coaching tools and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth

• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

$134000 - $182000 a year

We believe compensation is a custom experience and are committed to fair and equitable compensation practices. The standard base pay range for this role is min is $134k to a max $182k annual salary. We tend to anchor our pay in the middle of this range ($158k). Since we are focused on hiring Shippos Everywhere we have 2 US pay ranges a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher such as NYC and California.

The actual base pay is dependent upon many factors such as: financial budgets work experience training transferable skills business needs and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include equity medical dental vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process please contact us at [email protected]

Shippos in the wild:

Our people much like the packages we help ship are all over the world. This means through our remote-first program “Shippos Everywhere” our roles can be based anywhere in the US with the exception of Delaware Nevada Ohio Oregon Hawaii New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland the employment contracts are powered by Remote.com . What we want to emphasize is that you can be successful at Shippo regardless of location.