Senior Solutions Engineer

About the Team

We are customer-facing technical leaders who represent the Miro brand by articulating business value and applying thought and practical leadership to drive Miro based solutions wins for our customers.

About the Role

As a Solutions Engineer, you’re a critical link between the Go-To-Market and the Product/Engineering sides of Miro. You’ll be a key partner to the Sales, Customer Success, and Partnerships teams in shaping how our customers use Miro and how our product evolves with the customers’ needs. In this role, you’ll be supporting our Strategic segment and get to work with our largest customers across a broad range of industries (Companies like Salesforce, Dell, Walmart, Coca-Cola, BCG etc).

What you’ll do

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• Act as a technical product advisor to our Strategic enterprise customers, to discover and unlock expansion opportunities
• Work in collaboration with Sales to lead discovery to identify technical requirements & pain points
• Architect and demonstrate our product solutions that showcase qualitative and quantitative business value
• Communicate customer needs and product feedback to Miro’s product management, engineering, marketing, and sales teams
• Serve as product expert with deep understanding of our integrations, APIs, application security, and line of business use cases
• Lead Proof of Concepts where necessary to help customers validate technical requirements

What you’ll need

• 6+ years experience in a technical or customer facing role, 3+ years in pre-sales solutions engineering or solutions consulting
• Experience with identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)
• Familiarity with REST APIs/Web SDK
• Strong background in value selling
• Excellent written and verbal communication skills with an interest in delivering compelling presentations
• Demonstrated proficiency in conveying technical and business knowledge to executives and technical stakeholders
• Strong critical thinking and problem-solving skills
• Desire to continuously improve and seek feedback
• Ability to learn fast and adapt to a constantly evolving product
• Nice to have — knowledge or experience working with Miro or other SaaS enterprise collaboration, content management tools, or agile/scrum methodologies

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year