Senior UX Designer

Senior UX Designer

General Summary:

ConnectWise offers a market-leading software platform and services for our partners the MSPs (Managed Service Provider) providing the essential tools to skillfully manage their businesses and delight their customers.The platform supplies tools for Cyber Security Management Unified Monitoring & Management Business Management and Integrated Support Services. Used by more than 35000+ MSPs globally ConnectWise helps keep the IT world spinning.

We are seeking a talented and experienced Senior UX/UI Designer to join our Platform UX Team focusing specifically on scaling and evolving the core Asio Design System .

What The Team Does:

The Platform Team is responsible for the overall framework UI unification and the human-centered approach to design across the entire Asio Platform. As a Senior Designer focused on the Design System you will act as a system expert working on initiatives tied to core UI unification component creation governance and maintaining a high standard of quality and consistency across all ConnectWise products.

Tools We Use:

• Figma (Expert Level)

• Jira Confluence

• Teams

Each Senior Designer operates as the UX Owner for specific system initiatives working collaboratively within an empowered multidiscipline team consisting of a Product Manager Product Owner Engineering Manager Quality Engineer and Development Team to create a seamless partner experience.

Key Responsibilities and Focus Areas:

As a Senior UX/UI Designer on the Platform Team your primary focus will be deep contribution ownership and technical execution of the design system components:

Component Design & Craftsmanship

• Expertly build maintain and own the Figma design system library ensuring all components and patterns are reusable accessible and optimized for designer use (using advanced Auto Layout Variants and component nesting).

• Ensure 1:1 parity between the Figma design components and the corresponding React code library by thoroughly understanding and adhering to front-end implementation constraints.

• Design and document intricate component interaction and usage guidelines (Do's and Don'ts) within the Asio platform making the system easy to adopt.

• Lead the component quality assurance process by proactively testing the interaction and visual quality of each component built in both code and Figma.

Governance Influence and Collaboration

• Act as a subject matter expert to UX Designers providing guidance on how to properly audit their designs to identify existing components required variants or necessary amendments to the system.

• Collaborate closely with product and engineers to define feasibility review implementation and facilitate the release of new components and patterns into the shared codebase.

• Control and manage the system's contribution pipeline including reviewing approving and merging new variants and amendments proposed by other product teams.

• Facilitate regular design system reviews with UX Designers and Engineering to align oncomponent definitions ensure UI consistency and maintain the system's integrity.

• Contribute to the system's backlog and roadmap of components and patterns in relation to platform feature deployment and overall technical debt reduction.

Required Qualifications:

To be successful in this Senior role you must demonstrate a high degree of technical mastery strategic systems thinking and influential leadership skills.

• 6+ years of progressive UX/UI design experience with a minimum of 3+ years focused specifically on building managing and scaling large-scale design systems or platforms.

• Expert-level mastery of Figma (or a comparable tool) with proven ability to leverage advanced features (Auto Layout Variants Component Nesting) to create robust and flexible libraries.

• Demonstrated knowledge of atomic design principles design tokens and system governance methodologies (e.g. contribution models versioning).

• Deep understanding of the intricacies of how a component or pattern is built in code including basic working knowledge of HTML CSS and component frameworks (e.g. React) .

• A strong portfolio demonstrating the design thinking process and showing specific examples of design system contribution component documentation and cross-functional impact.

• Excellent communication and influential skills; able to present and defend system-level design decisions clearly patiently and confidently to drive adoption across various teams.

• Strong collaborative skills a growth mindset and proven ability to adapt quickly in a fast-paced agile environment.

Good to Have:

• Direct professional experience working with React component libraries.

• Experience designing for Accessibility (WCAG) and Internationalization within design systems.

• Experience working with responsive layouts and converting designs to different themes (e.g. Dark Mode).

• Experience with advanced documentation tools (e.g. Storybook Zeroheight).

Working Conditions:

• Remote/Hybrid depending on location