Sr. Cloud Systems Engineer

Description

Sr. Cloud Systems Engineer

Location: Salt Lake City, UT (hybrid flex) - All NICE office locations

The Sr. Cloud Systems Engineer manages, deploys and maintains NICE CXone's production systems, virtualization, SAN, Public Cloud and other supporting environments. The Sr. Cloud Systems Engineer will also be responsible for managing, deploying and maintaining our lab environment. The candidate would work as a lead on projects that are across multiple groups.

As a Sr. Cloud Systems Engineer, a Typical Day Might Include the Following:

• Manage and deploy Windows Domain and Active Directory environment
• Deploy Servers with Windows Server 2012R2 and 2019
• Set up and maintain server system and file security
• Cable and rack servers and supporting equipment in co-location facilities (some travel will be required)
• Manage Lab and Production Infrastructure
• Deploy, Configure and Maintain Physical Storage (SAN)
• Monitor and optimize performance of servers
• Manage Virtualization Environment
• Maintain documentation of Environment and Processes
• Work with vendors to troubleshoot problems and RMA parts as needed
• Manage and deploy Linux server installations
• Deploy and Manage Public Cloud Compute and Storage

Other duties as assigned.

To Land This Gig You'll Need:

• Bachelor's Degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
• Experience Leading Projects and Delivering Solutions Through Completion
• 3+ years working in a Public Cloud environment
• 5+ years managing and deploying Windows OS Servers preferably in a production environment
• 5+ years managing and deploying Windows domains, Active Directory, DHCP, DNS and IIS
• 5+ years installing/configuring server hardware and OS
• 5+ years managing and deploying virtual environments
• 2+ years managing physical storage and SAN
• 3+ years managing and deploying blade servers
• 3+ years hands on experience with engineering operations or enterprise operations
• Experience successfully working in fast paced, production environments
• Experience working within a team of IT professionals; taking and following direction and completing tasks and assignments in a timely manner with a positive attitude
• Excellent written and verbal communication skills
• Must have good attention to detail, and the ability to make good, timely decisions
• Be a Team-player, have a positive attitude and able to work with a distributed team in multiple time zones
• Knowledge of protocols such as DNS, HTTP, SMTP and SNMP
• Be a self-starter who is proactive, motivated and can work independently

Bonus Experience:

• Configuration and management of HP servers
• Experience working with config management and automation technologies
• Comfortable working with changing timelines and deadlines.
• Experience working with CloudFormation
• Experience with Linux Server deployment and administration
• Experience working in a global production environment

ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world's #1 cloud customer experience platform, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone t is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.