Staff, Product Manager - AI/ML PLatform - Enterprise AI

See yourself at Twilio

Join us as our next Staff Product Manager AI/ML Platform on Twilio's Enterprise AI team.

About the job

Twilio is undergoing a major business transformation powered by Enterprise AI supported by a dedicated engineering team building the foundations for a unified secure and scalable operating system across GTM functions (Sales Support Operations etc.) as well as Internal non-GTM functions (Finance HR Legal etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We're building the future of work at Twilio and this role offers the opportunity to be at the forefront of enterprise AI innovation.

As Staff Product Manager for the AI/ML Platform team within our Enterprise AI organization you'll help define the product roadmap and lead the foundational AI/ML platform capabilities that power our entire ecosystem:

AI/ML Capabilities:

You'll help build the AI reasoning engines and develop new enterprise capabilities for the AI platform including AI Gateway multi-LLM serving infrastructure MLOps automation and machine learning models that enable vertical GTM agents to deliver magical experiences. Platform Capabilities:

You'll own the core platform that enables rapid deployment of AI agent teams across Twilio. You'll build the Agent SDK workflow designer multi-agent orchestration capabilities RBAC and enterprise features that allow subject matter experts to create powerful AI solutions with minimal code. This is a horizontal product management role that will influence every AI interaction across Twilio's broader enterprise.

Responsibilities

As a Staff Product Manager you will:

• Be a platform expert: Own the strategy and roadmap of our platform capabilities. Define requirements for the Agent platform workflow designer multi-agent architecture and enterprise platform capabilities. Maintain comprehensive documentation for the framework's APIs integrations and best practices.

• Define and lead the technical requirements for model development training pipelines and AI reasoning capabilities that power the long term success of our platform.

• Understand the needs of internal teams building vertical AI agents (Sales Support Operations) and external enterprise customers who will leverage the platform. Design intuitive no/low-code experiences for subject matter experts to create and manage AI agents.

• Lead the development of cutting-edge AI capabilities across our platform:

  • Generative AI technologies large language models (LLMs) Multi-agent systems and LLM evaluation frameworks

  • Agent observability Multi-LLM serving and AI gateway infrastructure

  • MLOps automation for training serving and orchestration

  • AI reasoning engines for complex agentic workflows

  • ML model garden with models like propensity to buy wallet size and churn prediction

  • AI analytics sentiment analysis and conversational intelligence

  • Multi-agent architecture supporting agent-to-agent and AI-to-human conversation transfers

  • Agent & Workflow Designer for no/low-code agent creation

  • Enterprise features: RBAC monitoring debugging and analytics

  • Conversational AI/UI/UX components built on Twilio's PASTE design system

  • Integration platform for enterprise systems (Salesforce Zendesk Slack etc.)

  • Data retention policies OAuth support and enterprise security features

• Enable teams across Sales Support and Operations to build sophisticated AI agents using the platform. Provide training documentation and evangelization of platform capabilities.

• Deliver measurable improvements in AI response quality model performance and platform reliability. Communicate progress transparently to leadership and stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years in product management at a fast-paced technology company with 3+ years focused on AI/ML initiatives ideally building platform or framework products

• Deep understanding of NLP LLMs and AI platform architecture

• Strong technical background with experience in AI/ML model lifecycle management

• Experience with enterprise AI platforms model deployment and MLOps workflows

• Deep Knowledge of API design SDK development and developer platform products

• Experience building platform-wide requirements including RBAC security and compliance

• Proficiency with SQL and ability to extract analyze and interpret data independently

• Bachelor's degree in Computer Science Engineering or equivalent experience

Desired:

• Experience with AI/ML architecture AI gateway and agentic AI systems

• Experience with multi-agent systems agentic AI platforms or AI orchestration

• Knowledge of enterprise AI governance security and compliance requirements

• Experience with cloud services (AWS GCP Azure etc.) and ML frameworks

• Understanding of conversational AI RAG systems and knowledge retrieval

• Knowledge of enterprise UI/UX frameworks and component libraries

• Background in building developer tools or no/low-code platforms

• Experience with A/B testing methodologies and experimental design

• Background in building AI platforms for enterprise customers or internal teams

Location

This role will be remote but is not eligible to be hired in San Francisco CA Oakland CA San Jose CA or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California Colorado Hawaii Illinois Maryland Massachusetts Minnesota New Jersey New York Vermont Washington D.C. and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado Hawaii Illinois Maryland Massachusetts Minnesota Vermont or Washington D.C. : $152500 - $190600.

• Based in New York New Jersey Washington State or California (outside of the San Francisco Bay area): $161500 - $201800.

• Based in the San Francisco Bay area California: $179400 - $224200.

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance 401(k) retirement account paid sick time paid personal time off paid parental leave.

• The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location.

Application deadline information

Applications for this role are intended to be accepted until December 15th 2025 but may change based on business needs.