Staff Technical Program Manager - Carrier Integrations

​Here at Shippo we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses marketplaces platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates print labels automated international documents shipment tracking facilitate the returns process and more.

How we’ll deliver success:

Shippo connects merchants to the world’s carriers through a simple intuitive API. To fulfill this promise we need scalable consistent high-quality carrier integrations. Our Carrier Capabilities team maintains improves and expands our carrier network allowing our company to grow.

As a member of the R&D team reporting to the Director of Product Management for our API business unit the Technical Program Manager Carrier Integrations is critical in driving the success of these efforts. The ideal candidate will lead cross-functional projects that ensure the timely delivery of high-quality integrations and will be instrumental in helping Shippo streamline its process for onboarding and upgrading our carrier integrations.

This role offers the opportunity to work at the intersection of product management engineering business operations and carriers.

Shipping & handling responsibilities:

• Program Leadership and Delivery

• Own end-to-end program strategy for Shippo’s carrier integration portfolio across new integrations API upgrades and new capability rollouts.Drive execution of complex multi-team initiatives that require alignment between R&D carrier partnerships GTM finance and operations.Anticipate and articulate risks and plan mitigations that ensure high quality delivery.Represent Shippo at a senior level with external carrier technical and operational stakeholders.

• Define and track KPIs for integration quality delivery predictability and customer satisfaction.

• Technical Influence

• Partner with Engineering Managers and tech leads to ensure architectural decisions align with program goals including scalability reusability and long-term maintainability.Challenge assumptions and surface trade-off risks where needed ensuring short-term design choices don’t undermine long-term integration health.

• Standards and Frameworks

• Establish best practices for building and upgrading carrier integrations (e.g. API patterns reliability standards onboarding playbooks).Drive adoption of reusable frameworks and integration toolkits across engineering teams to improve consistency and speed.Own execution metrics for integration health and delivery (e.g. upgrade cycle adherence incident reduction SLA compliance).Develop governance models and reporting structures that give leadership visibility into integration health performance and risks

Do you tick the boxes?

• Bachelor’s degree in Computer Science Information Systems or a related field; or equivalent work experience

• 8 to 10 years total experience including 5+ years in technical program management with a strong focus on API/platform integrations

• Proven ability to manage complex technical projects from concept to delivery including coordinating across teams and managing dependencies

• Strong understanding of API integrations and their impact on end-user experiences including core technical concepts such as OAuth webhooks and related standards.

• Demonstrated experience with data analysis to drive prioritization and scoping decisions.

• Excellent problem-solving and organizational skills with the ability to manage multiple priorities in a fast-paced environment

• Exceptional communication and stakeholder management skills with the ability to tailor messages to technical and non-technical audiences

• Demonstrated experience with agile methodologies and program management tools (e.g. JIRA Confluence)

• Bonus

• Experience with parcel carrier integrations a strong plus.

• Background in software engineering is a strong plus

• Experience with eCommerce fulfillment a plus.

What's in the Shippo package?

• Medical dental and vision healthcare coverage for you and your dependents. Pets coverage is also available!

• Flexible policy for PTO and work arrangement

• Two 1-week company shutdowns to rest and recharge (summer and winter)

• 3 VTO days for ShippoCares volunteering events

• Charity donation match up to $100

• Fun team events outside of work hours - happy hours “escape room” adventures hikes and more!

$153000 - $207000 a year

Our Compensation Shippolicy:

We believe compensation is a custom experience and are committed to fair and equitable compensation practices. The standard base pay range for this role is min $153k to a max $207k annual salary. We tend to anchor our pay in the middle of this range ($180k) with most offers that we make. Since we are focused on hiring Shippos Everywhere we have 2 US pay ranges  a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher such as NYC and California.

The actual base pay is dependent upon many factors such as: financial budgets work experience training transferable skills business needs and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include equity medical dental vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process please contact us at [email protected]

Shippos in the wild:

Our people much like the packages we help ship are all over the world. This means through our remote-first program “Shippos Everywhere” our roles can be based anywhere in the US with the exception of Delaware Nevada Ohio Oregon Hawaii New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.