Technical Assistant

Description

Do you enjoy helping people? Do you like variety in your work? Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Insurance Claims Department.

Liberty Mutual Insurance is a Fortune 500 company and one of the largest multi-line insurers in the property/casualty field. In addition to providing support to the Claims Department you will also have the opportunity to work side by side with experienced professionals who deliver the highest-quality services to our customers helping them live safer more secure lives.

This role is open for entry level and those with experience (offer will vary depending on experience and performance during the hiring process)

Liberty Mutual has an exciting Technical Assistant position available.

• In this administrative role you will provide a variety of administrative tasks technical support and customer service duties such as gathering organizing validating and/or entering data.

• You will respond to routine correspondence inquiries and information requests and resolve routine problems or escalating them as necessary.

• Gathers and organizes data needed by obtain information from systems files intranet and/or by contacting other people inside or outside the Company.

• Reviews and verifies information which may include source documents policies claims files summons & complaints salary data etc.

• Ensures completion and accuracy of data paperwork and/or forms.

• Coordinates materials or special projects for staff which may include preparing material/reports distributing editing formatting and proofreading material.

• Maintains records and data which may include entering into databases/servers developing tracking systems/spreadsheets setting up files etc.

• Ensures accuracy of information and runs reports as needed.

• Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection.

• Provides administrative support to technical staff which may include creating documents forms spreadsheets presentation material etc.;   reviewing incoming mail and determining course of action; preparing and sending out form letters.

Qualifications

• High school degree or equivalent plus at least 3 years of related administrative office work experience.

• Ability to communicate well by listening actively and sharing clear and appropriately detailed information with those who need it.

• Ability to effectively plan and organize work to ensure that work is completed within specified time and quality parameters.

• Ability to deliver quality customer service using standard practices.

• Basic knowledge of Microsoft Office applications such as Excel and Word. Must have current Claims Services experience.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills experience education certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships comprehensive benefits and continuous learning opportunities we seek to create an environment where employees can succeed both professionally and personally. At Liberty Mutual we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs) which are open to all we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work integrity and commitment to make things better and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race color national origin sex sexual orientation gender identity religion age disability veteran's status pregnancy genetic information or on any basis prohibited by federal state or local law. Fair Chance Notices

• California

• Los Angeles Incorporated

• Los Angeles Unincorporated

• Philadelphia

• San Francisco